A forum post says, “I have emailed AIMA, filed a complaint, contacted my lawyer, and still nobody can tell me who is responsible.” Elena Vargas turns that frustration into an escalation map. This episode explains the different jobs of AIMA’s own complaint channels, the Livro de Reclamações, the Provedor de Justiça, CNPD for personal-data failures, CADA for public-record access disputes, SOLVIT for certain cross-border EU problems, and Portuguese administrative courts for binding relief. Listeners learn how to classify their problem before escalating, identify the remedy each body can actually provide, assemble a concise evidence bundle, and avoid damaging their case with contradictory timelines or exaggerated claims. Anonymized examples show why one applicant received an acknowledgment but no remedy, while another reached the correct forum with a focused record. The episode also distinguishes informal pressure, supervisory review, data protection enforcement, and court action, with reminders that jurisdiction, deadlines, and eligibility must be verified with a qualified Portuguese lawyer.