Friends of the Zoo Logic Podcast, animal trainers and authors, Chuck Tompkins and Clicker Training's Ken Ramirez discuss the impact of using positive reinforcement on people. Each describes their own occasionally bumpy journey as young, inexperienced managers learning to tap into the individual motivations of their team members while also avoiding the management style errors of their predecessors.

That Sounds Wild: Eurasian Eagle Owl. Cleveland Metroparks zoo.

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