This week on Franchise Today co-hosts, Stan Friedman and Paul Segreto welcome as their guest, Nancy Friedman (no relation to Stan) aka Telephone Doctor. Nancy is a 2-time IFA mini session speaker – and has brought her keynote programs and workshops to dozens of franchise conferences around the country, entertaining the audience with her straight talk, no nonsense, common sense approach to her  tips, ideas, skills and techniques. Covering all 6 touch points of communication… email, snail mail, phone, fax  and face to face, Nancy is more that “just" telephones as she explains how positively memorable experiences are more than just for customers!

Franchise Today airs LIVE Wednesdays at 11AM CT / 12PM ET with on-demand access on iTunes.