“Just be human beings with other human beings.” 

In this episode, we sit down with Mary Tallant, system director of Patient Experience at UofL Health, to talk about the powerful role each of us plays in shaping the patient journey.

From first impressions to lasting impact, Mary shares how everyday interactions — with patients and with one another — define the care experience. She also walks through the Patient Experience Playbook, offering practical tips and actionable strategies to elevate compassion, communication and connection across the system.

In health care, we spend our days caring for others—but caregivers have their own struggles too. In this episode, we sit down again with Chris Burchett, system director of Employee Health and Wellness, to talk about mental health in health care and the unseen challenges team members may be carrying beneath the surface. Learn how UofL Health Employee Support and Wellness and the Employee Assistance Program are here to support you—whether you’re facing personal hardship or simply need a listening ear.

Kick off the new year with part one of our discussion with Chris Burchett, system director of Employee Health and Wellness, as he discusses all the services and programs offered through Employee Health to help you meet your wellness goals including Wellness Journey (you can earn up to $600 per year), health coaching, employee health fairs, connecting to a primary care provider, the Clean Eatz and much more.

“We need to keep our bodies fueled so we can care for our patients.” Jennifer Florence, RD, LD, clinical nutrition manager for UofL Health talks about the importance of nutrition, how balance and moderation is important, if breakfast is still the most important meal of the day, and the challenges, along with some solutions, to eating right in our hectic health care environment.

Darryl Kaelin, M.D., medical director of Frazier Rehabilitation Institute, talks about his 30-year career in Physical Medicine & Rehabilitation (PM&R) and what attracted him to this field; the incredibly diverse array of injuries he has treated over the years from mild to catastrophic, the world-class care and treatment that Frazier Rehab Institute offers and the miracle he sees every day.

The Power of Giving

Join Kara Salsman, vice president of UofL Health – Office of Philanthropy and executive director of the UofL Health Foundation, as she takes you on a journey through the world of philanthropy. In this episode, Kara covers starting the department from scratch, our grateful patient program, our successful partnerships, the UofL Health Employee Emergency Fund, what to do if you want to hold a fundraiser on behalf of UofL Health and creating a culture of philanthropy. 

Learn More Here: https://uoflhealth.org/giving/