Former Marine Corps Captain James Han went from slinging wigs in Gary, Indiana to President & CEO of Triage Partners, a telecom services and supply-chain software platform that’s scaled from 120 → 400 employees across 20 states. In this episode, James breaks down how veterans can enter new industries fast, why recruiting was Job #1, and how to balance humility with confidence to win trust and deliver results. We dig into topgrading, root cause analysis, and the ETA (entrepreneurship through acquisition) path — including his recent Benton Technical Services acquisition to offer full turnkey fiber construction.