Powering Travel

As fraud becomes more sophisticated, it’s crucial for travel businesses to stay one step ahead. In this episode of Powering Travel, Samantha Lopez is joined by Amit Ghosh, Head of Fraud and Risk Portfolio at Expedia Group, to discuss increasing threats in the travel industry. Amit shares his insights on the growing challenges posed by AI advancements and phishing attacks, emphasizing the importance of staying vigilant throughout the customer journey. He also highlights how Expedia's innovative fraud detection tools are helping safeguard travelers and businesses to ensure a seamless and secure experience.

Powering Travel is produced by Expedia Group in association with Quill.

As vacation rentals rise in popularity, it's more important than ever to ensure your listing stands out. Angela Page, Director of Account Management for Vacation Rentals at Expedia Group and a Vrbo host herself, shares her tips for optimizing your property listing to attract the right guests and provide a great experience. Some of her advice includes how the right settings can help you avoid costly cancellations, how to keep your listing’s rules and amenities up to date, why the order of photos in your listing matters, and why you might want to ditch the cleaning fee altogether. She also shares how hosting with Vrbo can help you manage your bookings in a streamlined and professional manner, creating the best guest experience possible, no matter the circumstances. 

Powering Travel is produced by Expedia Group in association with Quill.

Everyone deserves to feel safe and welcome while traveling. However, Expedia Group’s latest research reveals that Black, Latino, LGBTQIA+ travelers, and those with disabilities still face significant barriers that hinder their travel experiences. Lawrence Phillips, CEO of Green Book Global, shares how his platform empowers Black travelers with authentic reviews and resources, helping them navigate the world with confidence. Joining the conversation, Heather Ansley, Chief Policy Officer at Paralyzed Veterans of America, highlights the challenges disabled travelers encounter and the advocacy efforts aimed at ensuring safe and dignified travel experiences. Together, they offer inspiring insights and actionable strategies to break down barriers and create a more inclusive travel industry for all.

Read the full report here: Journeys for All: An Expedia Group Study on Inclusion in Travel

Powering Travel is produced by Expedia Group in association with Quill.

When opening a new property, securing those initial bookings can be challenging, especially when competing against established properties. Susana Ramírez Horta, Vice President of Sales and Marketing for Tafer Hotels & Resorts, shares how she leverages Expedia Group's tools to increase visibility for both new and established properties. Susana explains that as Tafer prepares to open a new property, they use Expedia Group's pay-per-stay Accelerator tool to ensure it appears at the top of search results for travelers. She and her team started using Accelerator when they were struggling to stand out in the crowded Cancun market and have since seen impressive ROI, including enhanced visibility in search results. Tune in to learn how you can use Accelerator and other Expedia Group tools to get more eyes on your bookings. 

To learn more visit: https://partner.expediagroup.com/en-us/resources/blog/hotel-marketing-accelerator-tool

Powering Travel is produced by Expedia Group in association with Quill.

In today’s market, travelers have seemingly endless options for where to stay. How can businesses boost their visibility to ensure that travelers are making bookings with them? We hear from Carlos del Pino at Original Group who has tapped into Expedia’s extensive B2B partner network and launched a pay-per-stay Accelerator, to boost visibility, making it easier to fill rooms–especially during off-season. Original Group is a Mexican based hospitality group that is a pioneer in Cancun, building the first hotel in the area in 1974.  Hear how Carlos leverages Accelerator in tandem with TravelAds to increase their properties’ visibility without eating into their marketing budget, and learn more about what Accelerator can do for your business. 

To learn more visit: https://partner.expediagroup.com/en-us/resources/blog/travelads-and-accelerator-hotel-visibility-boosters

Powering Travel is produced by Expedia Group in association with Quill.

Data and cookies have long been used in advertising to understand, target, retarget, track, and report on the purchasing journeys of consumers. Now that third-party cookies are being phased out, travel marketers and advertisers need to rely on first-party data to build strategic campaigns that effectively connect with travelers. In this episode, we take a closer look at first-party data this new era of digital advertising and tap our expert, Jason Standifer, senior director of product management for Expedia Group Media Solutions, to help us understand what to expect. Listen in to gain a deeper understanding of the nuances of third-party data and cookies, and how advertisers will need to use first-party data to create personalized experiences, and connect with travelers to drive bookings.

Powering Travel is produced by Expedia Group in association with Quill. Learn more at https://partner.expediagroup.com/en-us/resources/podcast.

Powering Travel is changing to best serve you! On this feed, you’ll find exclusive stand-alone content that offers insights into the ever-evolving travel industry. We’ll be breaking down complex topics and providing insights and inspiration to help you grow your business. You’ll be hearing about a range of topics from expert voices across the industry, spotlights on partners, and educational pieces on what’s powering the travel industry. Make sure you’ve subscribed wherever you get your podcasts so you never miss an episode! 

Powering Travel is produced by Expedia Group in association with Quill. Learn more at https://partner.expediagroup.com/en-us/resources/podcast.

Guest Host Becca Glenn, Director of Partner Success for Vacation Rentals is joined by Mary Beth Miles, CEO of Vacation Rental Collective. Becca and Mary Beth sit down to talk all things vacation rentals, and how to create unforgettable experiences for guests. In a post-pandemic world, guest expectations of vacation rentals have shifted. Today, travelers are looking for hotel-level amenities and personalized experiences, and according to Mary Beth, providing delight and surprise elevates it to a first-class experience. Mary Beth discusses how her properties deliver these experiences by employing travel management software and tech like smart locks and remote thermostats, as well as special touches like gift baskets filled with local products to make a guest experience problem-free. They also discuss sustainability, accessibility and going beyond accommodation. Don’t miss this opportunity to hear how to take your vacation rental to the next level and provide a 5-star experience every time. 

Powering Travel is produced by Expedia Group in association with Quill. Learn more at partner.expediagroup.com.

Guest host Mike Grubler, Senior Director of Strategic Partnerships at Expedia Group, is joined by Kerry Mack for this episode on revenue management in hospitality. Kerry is an expert in the space, and is currently the Chief Revenue Officer at Highgate, where she has worked for over eighteen years. Mike and Kerry discuss why revenue management in the travel industry continues to be a unique and complicated topic. This complication makes efficient and sophisticated revenue management in travel vital. According to Kerry, a successful manager is someone who understands the customer as well as the various circumstances that they travel. Mike and Kerry also discuss how the space has changed as more data becomes available, and how traveler segmentation has become increasingly flexible. 

Powering Travel is produced by Expedia Group in association with Quill. Learn more at partner.expediagroup.com.

Wondering how new technology like AI will impact travel? In this episode, guest host Richard Kocher, Senior Director of Media Insights and Planning at Expedia Group, is joined by travel journalist Siew Hoon Yeoh to discuss the role of technology in travel. Siew Hoon is the founder of Web in Travel, and has been covering the impact of tech on the travel industry since the early 2000s. She believes that travel is still a human industry —after all, it's humans who travel, not robots. However, she also believes that tech like AI has the potential to revolutionize the way we travel. The two dive into how AI has allowed people to plan less and live in the moment by providing hyperpersonal recommendations on the spot, eliminating the need to plan every step of a trip. They also talk about how new tech is helping travelers streamline their experiences. Join Richard and Siew Hoon for an enlightening conversation about the future of tech and travel, and tune in to hear insider predictions on travel technology innovations and tips on keeping up with the ever-evolving industry. 

Powering Travel is produced by Expedia Group in association with Quill. Learn more at partner.expediagroup.com.