Powertime

Powertime

By Scott Meddings and Matt NobleTechnology
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Powertime episodes

  • E21: David Walker Group CTO Westpac Bank - How AI Will Transform Banking & Westpac's Vision for AI
    In this episode, Westpac Group CTO David Walker shares insights into the bank's integrated approach to artificial intelligence, detailing initiatives like Copilot, GitHub tools, and the Growth Labs’ AI Shark Tank. He elaborates on the "My Digital Twin" vision and the bank's strategic partnerships with Microsoft aimed at modernizing legacy systems. Join us as we discuss the transformative potential of AI in enhancing engineer productivity, navigating compliance, and exploring innovative trends such as humanoid robots and agent-to-agent interactions that could redefine customer experiences.
    45 min
  • Special Edition - Kids Helpline's Tracy Adams on the 24/7 Campaign and Why the Contact Centre Is Crucial for Young People
    In this special edition episode, hosts Scott and Matt welcome Tracy Adams, CEO of Your Town and Kids Helpline, to discuss the vital role of technology in transforming mental health support for children. Tracy shares insights on how Kids Helpline is harnessing AI and innovative technologies to enhance service delivery, improving response times and personalizing care for young people in need. The conversation also delves into their strategic goals for outreach and maintaining human connection in counseling as technology evolves. Additionally, learn about the upcoming 24/7 Giving Day campaign to ensure that every child has access to the professional help they require.
    33 min
  • E21: David Walker Group CTO Westpac Bank - How AI Will Transform Banking & Westpac's Vision for AI

    Westpac Group CTO David Walker explains how the bank is embedding AI across its business — from Copilot and GitHub tools to Growth Labs’ AI Shark Tank — and details the "My Digital Twin" vision, agent-driven services, and partnerships with Microsoft to modernize legacy systems.

    The episode covers how AI boosts engineer productivity, balances innovation with compliance, and explores future trends like humanoid robots and agent-to-agent interactions that could reshape customer experiences.

    45 min
  • E22: Part 1 - How AI Is Rewiring the Contact Center - Special Guests Tim Knox and Michael Clark
    In this first part of a two-part series, industry leaders Tim Knox and Michael Clark delve into the significant ways AI is reshaping contact centers. They explore topics such as real-time intent detection, transcription capabilities, and the implementation of AI-driven front-ends, while also addressing regulatory challenges in the finance sector. This conversation highlights practical use cases, the evolving role of human agents, and strategic discussions on the future of contact center technology over the next 12 to 18 months, making it essential for anyone considering transformation in this space.
    38 min
  • E19: CVP Power Platform Ryan Cunningham chat to Matt and Scott about the Platform and AI

    Welcome to another exciting episode of Power Time! Join us as we delve into the transformative world of Microsoft’s Power Platform. This episode features a riveting discussion with Ryan Cunningham, Corporate Vice President at Microsoft, who brings invaluable insights into navigating the rapidly evolving landscape of low-code applications powered by AI.

    Explore how Heineken enables nearly 100,000 users with a lean team using Power Platform. Learn about the advances in governance and the pivotal role of Copilot Studio in managing platforms. Ryan sheds light on the rise of agents, emphasizing the importance of empowering every business unit to innovate and optimize processes effectively.

    Dive into the concept of 'agent feeds' and how it symbolizes a paradigm shift in business operations, allowing seamless collaboration between digital and human co-workers. From automating process management to enhancing user experiences, discover how enterprises are set to navigate the future of digital transformation.

    (40) Ryan Cunningham | LinkedIn 

    38 min
  • E23: Part 2 Inside Microsoft’s Contact Center Revolution: AI Agents & CoPilot in Action with Jennifer Lowry
    In this episode of Power Time, hosts Scott and Matt engage with Jennifer Lowry from Microsoft’s Customer Zero team to explore the transformative role of AI in large-scale customer support. Jennifer shares insightful statistics from Microsoft Support, detailing the implementation of CoPilot and multi-agent systems across 92 contact centers. The discussion delves into advanced capabilities such as intent routing, process automation, and knowledge-harvesting agents that enhance first-call resolution and alleviate agent workload. Additionally, the conversation highlights the human-centered benefits of AI, including improved empathy, multilingual support, and proactive issue resolution, while looking ahead to the future of innovation in contact centers.
    46 min
  • Special Edition - Kids Helpline's Tracy Adams on the 24/7 Campaign and Why the Contact Centre Is Crucial for Young People

    Join Scott  and Matt as they explore how technology is transforming mental health support for children, featuring special guest Tracy Adams, CEO of Your Town and Kids Helpline. In this insightful conversation, Tracy shares how Kids Helpline is integrating AI and cutting-edge technologies to reshape how young people access critical support services.

    Learn how the organization is using Microsoft technology to improve response times, deliver more personalized care, and reach more children in need. The discussion also covers their ambitious goals to expand outreach, use data to inform services, and maintain a strong human connection in counseling—even as AI solutions grow more prominent.

    This episode offers a compelling look at the future of youth mental health support and the evolving role of technology in care delivery. Don’t miss your chance to learn about the upcoming 24/7 Giving Day campaign, aimed at funding more responses and ensuring every child has access to professional help when they need it most—and how you can get involved.

     

    Please help if you can Kids Helpline - Giving Day | Support Kids in Crisis Today

    (37) Tracy Adams | LinkedIn

    33 min
  • E18 : Exploring AI's Role in Modern Business Transformation with Vyas CTO data and AI Microsoft and and Ananth Data and AI technical leader

    Welcome to Power Time, where today we dive deep into the evolving world of artificial intelligence with Microsoft experts. Join us as Ananth Prakash and Vyas explore the transformative power of AI in business, highlighting its impact across sectors like healthcare and finance. We'll discuss the importance of secure AI design, governance, and the exciting potential of agent-based systems. You'll gain insights into the practical applications of AI, hear about the latest advancements from Build, and learn how organizations can harness AI effectively to enhance productivity and innovation. Whether it's transforming customer experiences or optimizing business processes, this episode offers valuable perspectives for anyone navigating the AI landscape.

     

    (38) Vyas Dev Venugopalan | LinkedIn

    (38) Ananth Prakash | LinkedIn

     

    52 min
  • E19: CVP Power Platform Ryan Cunningham chat to Matt and Scott about the Platform and AI
    In this episode of Power Time, Matt and Scott welcome Ryan Cunningham, Corporate Vice President at Microsoft, to explore the dynamic landscape of the Power Platform and its intersection with artificial intelligence. Ryan shares insights on how companies like Heineken empower nearly 100,000 users with a lean team, leveraging low-code solutions to drive innovation. The conversation highlights advancements in governance, the pivotal role of Copilot Studio, and the emergence of agent feeds—transformative tools that enhance collaboration and streamline business operations. Join us for a deep dive into the future of digital transformation and the vital strategies for optimizing processes across enterprises.
    38 min
  • E17: Derah Onuorah : How AI will change the way we work and what starting your tech career now means.

    Welcome to Power Time, where Scott Mennings and Matt Noble dive into the world of technology with special guest Derah Onuorah, a product manager at Microsoft. Join us as we explore Dara's intriguing career journey from aspiring lawyer to tech innovator, and his passion for building exceptional products in the Power Platform.

    Derah Onuorah shares his unique experiences, insights into the evolving landscape of digital labor, and the transformative role of AI in business. Learn about the importance of creativity, taste, and the new automation mindset that prioritizes business outcomes over technology solutions.

    Tune in for an engaging discussion about the future of intelligent automation, the significance of performance accuracy, and the potential of AI tools to empower individuals to create without extensive domain expertise. Discover how Dara's story and vision for the future inspire us to embrace the possibilities of technology.

    43 min

About Powertime

From the publisher's feed

This podcast delves into the subtleties of Low-code development and the mastery of leading a high-achieving technology team. It provides vital technical leadership guidance and insights into emerging trends like AI, including how to synergize AI with Low-code for enhanced outcomes. The discussion encompasses strategies for implementing a Low-code framework in your organization, addressing leadership, technological advancements, and more. It’s important to highlight that this podcast is independently produced and is not associated with Microsoft or NCS, reflecting only the personal opinions of the speakers