In the early days of the pandemic, Ottawa Public Health's Twitter account was gaining buzz for the way the social media team was managing the account. It was fun, timely, informative and, most of all, engaging. So engaging, in fact, that the Ottawa Public Health Twitter account even caught the attention of Canadian actor Ryan Reynolds. The social media effort was inspiring and I was intrigued to learn more about their strategy, so I reached out to Kevin Parent, Ottawa Public Health's program and project management officer. On this episode of PR Delivered, Kevin shares his social media insights, his social media wins and his secret weapon - research. Have a listen to Kevin's stories about the power of social media.