Steve Roberts, a psychotherapist, counsellor, and life coach, spoke last year at UK & Ireland ENGAGE. In this podcast conversation, he highlights key techniques for engaging workforces, how to resolve conflicts more effectively, and the impact increased digital communication has had on the way we interpret information.

Roberts also shares one fundamental practice that can help professionals prepare for future challenges without losing their principles.

What you'll learn from this episode:

• Three factors that can influence the way we engage with peers.
• Some pressures that can lead to burnout for workforces.
• Why win-win models are the only sustainable position for leaders.
• The story of the Zen master and how it can inform a better approach to learning.
• An acronym for developing a more understanding approach to conflict resolution.
• How managers can become "practical psychologists".
• One essential habit for creating a value-centred approach to personal development.

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