Practice Freedom Leading and Scaling Your Private Healthcare Practice

On this episode of Practice Freedom, Mark is thrilled to have James M. Dieter III, chairman and CEO of Principle Health Systems, sharing his wisdom with us. His extensive experience creating mission-driven organizations and excellent patient experiences offers a unique perspective on fusing healthcare and business.

Go here to listen → https://www.markhendersonleary.com/podcasts/prf114

Mark’s conversation with James provides a roadmap for establishing a shared vision, purpose, and mission within healthcare organizations. We discuss the imperative steps for leading a practice with an abundance mindset and improving patient outcomes, not to mention the challenges of creating a positive culture, setting core values, and finding the right team members that align with your organization's mission and values. 

We challenge traditional norms of healthcare delivery and delve into the exciting world of Health Care 3.0, a shift that seeks to bring together the best elements of both Health Care 1.0 and Health Care 2.0. We discuss the challenges and mindsets necessary for healthcare innovation, focusing on improving patient experiences and outcomes. We also touch on the importance of open-minded individuals eager to try new things. Finally, we discuss recruitment processes and the pivotal role of a passion for healthcare in reforming the system.

Tune in for inspiration, practical tips, and a deep understanding of building a successful healthcare practice.

• Creating mission-driven organizations with a focus on patient experiences 
• The importance of establishing a shared vision, purpose, and mission within healthcare organizations for creating a positive culture and improving patient outcomes
• An exploration of Health Care 3.0, which seeks to combine the best elements of Health Care 1.0 and 2.0 to innovate in patient experiences and outcomes
• Overcoming the challenges of implementing new technology and processes in healthcare and creating a mission-driven mindset for improvement
• The role of recruitment in ensuring alignment between team members and the mission and core values of the healthcare organization
• Combining the best of previous healthcare models while establishing clear value and creating a team-based approach
• The importance of cultivating an entrepreneurial mindset, management, leadership, and accountability within a healthcare organization for its mission

• Connect with James M. Dieter III on LinkedIn: www.linkedin.com/in/jamesdieter
• Email James: [email protected]
• Website: www.principlehs.com

As always, this is a two-way conversation, and we want your feedback. Let us know if we’re on the right track and you’re getting something from the podcast, or if you have questions or comments on how to make it better. Click here to send Mark a voice memo with your thoughts on each episode. - http://speakpipe.com/practicefreedom

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Get ready to unlock the secrets of setting clear expectations in the challenging healthcare landscape. 

Go here to listen → https://www.markhendersonleary.com/podcasts/prf113

In this episode, we untangle the complexities of healthcare management. Together, we'll explore the necessities for a profitable healthcare practice, from simplifying major functions such as patient acquisition and care to managing schedules effectively.

Our deep dive doesn't stop there. We'll delve into the crucial role of core values in creating a culture that truly reflects your organization's mission. Hear why it's essential to have not only the right people on your team but also the right people in the right roles. We'll also reveal the menace of toxic leadership and how accountability and clear expectations can help steer clear of it.

If you want to get your hands dirty in the trenches of healthcare management, or if you're just looking for deeper insights, this episode is for you.

• Setting clear expectations in the healthcare industry--a task that can be particularly challenging in this field
• How to simplify major functions in healthcare organizations such as patient acquisition, patient care, and effective schedule management
• The necessity of having not only the right people on your team but also having them in the right roles to create a culture that truly reflects your organization's mission
• The dangers of toxic leadership in healthcare management and how clear expectations and accountability can help avoid it
• Setting clear guidelines and expectations for those in the organization, particularly healthcare providers who often have to lead
• A deeper look at how core values play a crucial role in creating a culture that reflects the organization's mission and focus

• www.markhendersonleary.com

As always, this is a two-way conversation, and we want your feedback. Let us know if we’re on the right track and you’re getting something from the podcast, or if you have questions or comments on how to make it better. Click here to send Mark a voice memo with your thoughts on each episode. - http://speakpipe.com/practicefreedom

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

On this episode of Practice Freedom, get set to transform your mindset as a healthcare entrepreneur with guest Jamey Schrier.

Go here to listen → https://www.markhendersonleary.com/podcasts/prf112

We guarantee that you'll gain insights into the roles of the healer, business manager, and visionary leader. More than this, you will learn how to balance these roles, ensuring your business thrives and you once again find joy in your practice.

Jamey and Mark share their personal experiences and practical advice, especially for those in the healthcare sector who've reached rock bottom and feel the urge to realign their perspectives. Dive into the nuances of decision-making and the role emotions play in it. You'll get a fresh perspective on how to ask the right questions, the essence of coaching, and understanding the pitfalls of emotionally charged decisions. We also give you a real-life example of tackling tricky issues head-on.

In the latter part of our conversation, we tackle the responsibilities of a healthcare business owner and the building blocks of creating a successful team within your organization. We emphasize the critical aspect of setting clear expectations for your team and yourself. Jamey and Mark’s discussion on successful healthcare entrepreneurship focuses on its challenges and having an abundance mindset. We highlight how ego and sunk costs can restrict growth, and giving more as a leader can multiply the value manifold.

Creating a picture of the dream you had when you started your business is key, and we guide you on creating a practice of freedom versus working relentlessly.

• Thoughts on mastering the mindset for success in healthcare entrepreneurship
• Strategies for finding balance in healthcare business ownership
• Navigating challenges in healthcare entrepreneurship with a new mindset
• Understanding the roles of a healer, manager, and visionary for success
• Embracing change and balance as crucial components for success in healthcare entrepreneurship
• The role of mindset transformation in the journey to success in the healthcare business
• Strategies for thriving in healthcare entrepreneurship through mastering balance

• Practice Freedom U Website - practicefreedomu.com
• Connect with Jamey on LinkedIn - www.linkedin.com/in/jameyschrier
• Connect with Jamey on Facebook - https://www.facebook.com/PracticeFreedomU
• Connect with Jamey on Instagram - https://www.instagram.com/JameySchrierPFU/
• Connect with Jamey on YouTube - https://www.youtube.com/@practicefreedomu6986

As always, this is a two-way conversation, and we want your feedback. Let us know if we’re on the right track and you’re getting something from the podcast, or if you have questions or comments on how to make it better. Click here to send Mark a voice memo with your thoughts on each episode. - http://speakpipe.com/practicefreedom

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Have you ever wondered why some organizations thrive while others flounder? Could the secret to success lie in cultivating a robust organizational culture?

Go here to listen → https://www.markhendersonleary.com/podcasts/prf111

This episode explores culture creation within successful organizations, focusing on the significance of core values and respect. From crafting core values that echo in the hearts and minds of employees to building a culture that respects and appreciates its people, we guide you through the process. Ponder the difference between core and aspirational values, and learn how to motivate your staff to uphold these core principles. We also delve into how purpose and niche can seamlessly blend into an organization's core values, impacting the quality of patient care.

Finally, we dive headfirst into team culture. The value of a high-performance, culture-rich, and high-value practice cannot be overstated. We discuss the potential fallout of a toxic work environment, its grave impact on efficiency and employee satisfaction, and why fostering a harmonious, collaborative team culture is paramount.

Let's create impactful cultures together!

• The importance of culture in organizations and how to develop core values that truly represent your business
• The difference between core values and aspirational values and how to foster a culture where employees are motivated to live by these core values
• Aligning your organization's purpose and niche with its core values, which can significantly improve patient care
• Shifting focus to the role of team culture in successful organizations, the damaging effects of a toxic environment, and the benefits of fostering a high-performance, high-culture practice
• Creating a culture that resonates with leaders and employees alike, ensuring it is something they can get behind and uphold consistently
• How to identify and eliminate aspirational values, which are often unrealistic and lead to continuous failure and disappointment

www.markhendersonleary.com

As always, this is a two-way conversation, and we want your feedback. Let us know if we’re on the right track and you’re getting something from the podcast, or if you have questions or comments on how to make it better. Click here to send Mark a voice memo with your thoughts on each episode. - http://speakpipe.com/practicefreedom

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

As the old saying goes, knowledge is power. Imagine if financial transparency could be the key to unlocking your organization's potential. 

Go here to listen → https://www.markhendersonleary.com/podcasts/prf110

Join Mark in this episode of Practice Freedom as he delves into the importance of financial transparency and how sharing key metrics can lead to a healthier business. From starting the conversation to altering its course depending on your leadership team's maturity, we're about to redefine what transparency looks like in your organization.

But it doesn't stop there. We will also tackle the common misconceptions about transparency and how shifting your mindset can pave the way for a more open organization. Together, we'll explore how to craft a well-documented plan, vision, and purpose that will help guide your journey toward financial openness. Hear insights on managing the guilt of revealing certain information and empowering your leadership team with data for informed decision-making. We'll also touch on building trust and transparency within your team and bringing financial understanding to all levels of your organization. 

Buckle up and get ready for a deep dive into the world of financial transparency.

• The importance of financial transparency in a healthy organization and the various degrees of transparency based on the maturity of the leadership team
• An exploration of how to build a culture of trust and transparency within the organization, starting with confronting one's own preconceived notions and biases
• The necessity of having a well-documented plan, vision, and purpose within the organization for successful financial transparency
• Tackling guilt associated with sharing certain financial information and empowering the leadership team with access to financial data for informed decision-making
• A step-by-step guide to building trust and transparency within the team and ensuring financial understanding at all levels of the organization
• Some personal anecdotes and real-life experiences to illustrate the challenges and benefits of financial transparency in organizations
• Insight into the long-term journey of financial transparency, which involves gradually increasing transparency, fostering trust, and empowering employees

www.markhendersonleary.com

As always, this is a two-way conversation, and we want your feedback. Let us know if we’re on the right track and you’re getting something from the podcast, or if you have questions or comments on how to make it better. Click here to send Mark a voice memo with your thoughts on each episode. - http://speakpipe.com/practicefreedom

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

What if the key to facing the healthcare crisis is not more resources but a decisive “no”?

Go here to listen → https://www.markhendersonleary.com/podcasts/prf109

Mark is taking a jab at untangling the complicated knot of crises of abundance in healthcare in this episode. He explores the ripple effects of our decisions, emphasizing the need to be conscious of what we can offer and what goals align with our superpowers, passions, and purpose.

We need to clarify our purpose, establish a clear direction, and master the art of saying “no” to create a real impact in healthcare. This episode is all about keeping your focus razor-sharp and identifying a narrow lane that matches your unique capabilities. We can all create seismic shifts in our professional practices by keeping distractions at bay. Let's remind ourselves of the immeasurable value of our work in healthcare and the importance of maintaining discipline. 

Turn up the volume, lean in, and let's continue shaping this narrative together.

• The crisis of abundance in healthcare and the importance of focusing on one's strengths, passions, and purpose
• The significance of our decisions and actions and the impact they have on healthcare scenarios
• Being empowered by having a clear sense of direction and knowing when to say “no”
• Identifying a narrow path that aligns with our capabilities and allows us to make a tangible impact while avoiding distractions
• The immense value of healthcare work and the discipline required to stay within chosen lanes
• An exploration of the concept of crises of scarcity versus crises of abundance in healthcare, and the human capacity to handle them
• The power of purpose and how to harness it to make a real and meaningful impact in healthcare

www.markhendersonleary.com

As always, this is a two-way conversation, and we want your feedback. Let us know if we’re on the right track and you’re getting something from the podcast, or if you have questions or comments on how to make it better. Click here to send Mark a voice memo with your thoughts on each episode. - http://speakpipe.com/practicefreedom

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Do you dream of creating a strong company culture in your healthcare practice? Do you believe in the power of values and respect in an organization? 

Go here to listen → https://www.markhendersonleary.com/podcasts/prf108

Then Mark’s conversation with Chris Light, Chief Operating Officer of Principle Health Systems, is just what you need. In this episode of Practice Freedom, Chris shares thoughts on the importance of staying in touch with frontline staff and the significance of leadership in shaping a positive work environment. He offers his tested strategies to ensure that everyone understands their value and role in the continuum of care. 

Diving into the nuts and bolts of balancing budget-friendly culture investments, Chris lays out the blueprint. He shares his secrets to recognizing and nurturing employees seeking growth and structuring a budget that caters to performance goals and life-enhancing experiences. Mark also taps into his experience with healthcare entrepreneurs and discusses the importance of being better and doing the work to create a fulfilling and profitable culture. Finally, Mark and Chris focus on feedback and its role in shaping and maintaining a robust work culture. 

This conversation is a goldmine of information on building and maintaining a strong company culture in a healthcare practice.

• Chris Light’s thoughts on the importance of company culture in healthcare practices and the need for values and respect to foster a healthy work environment
• Staying connected with frontline staff and the role of leadership in creating a performance-based culture that also acknowledges work-life balance
• Strategies for identifying and nurturing employees who are eager for growth and progression
• The balance between performance objectives and life-enhancing experiences
• Chris’s insights from his interactions with healthcare entrepreneurs and the need for constant improvement and effort in establishing a satisfying and profitable work culture
• The crucial role of feedback in shaping and sustaining a positive work culture
• Culture needs to be constantly maintained and simplified so it can be easily understood and retold by everyone in the organization
• The importance of a culture of respect and how small investments can be made to recognize and reward staff

Principle Health Systems - www.principlehs.com

Get in touch with Chris Light - [email protected]

Connect with Chris on LinkedIn - www.linkedin.com/in/chris-light-171260113

As always, this is a two-way conversation, and we want your feedback. Let us know if we’re on the right track and you’re getting something from the podcast, or if you have questions or comments on how to make it better. Click here to send Mark a voice memo with your thoughts on each episode. - http://speakpipe.com/practicefreedom

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Ever wondered how to decode the seasonality and volatility of your business with simple math? 

Go here to listen → https://www.markhendersonleary.com/podcasts/prf107

Imagine the clarity and confidence of making informed decisions based on a crystal clear understanding of your numbers. You're about to discover the magic of trailing 12-month numbers and how it can revolutionize your business perspective. 

On this episode of Practice Freedom, Mark will guide you on how to add together 12 months of data to arrive at a total trailing 12-month number. To avoid any confusion, we’ll stick to just the total trailing 12-month number without venturing into an average.

High volatility in your business can be a real bugbear when it comes to forecasting, right? Buckle up for a game-changing template to simplify this process and help you track your trailing 12-month numbers effectively. The beauty of this process is that it can radically shift how you view your organization, offering greater insight into your business trends. 

Get ready to unlock the full potential of your business with your 12-month numbers!

• How using trailing 12-month numbers can help you to understand business volatility and seasonality
• Instructions for compiling 12 months of data into one comprehensive number, avoiding confusion with trailing 12-month averages
• The concept of simplifying forecasting for high-volatility businesses and emphasizing tracking trailing 12-month numbers
• A template to help in the tracking and analysis of trailing 12-month numbers
• Account for variations like trailing 52 weeks and trailing four quarters for a different perspective on business performance
• The potential for future forecasting, like a forecast of 13 weeks for businesses that have data scheduled far in advance

Website - www.markhendersonleary.com

As always, this is a two-way conversation, and we want your feedback. Let us know if we’re on the right track and you’re getting something from the podcast, or if you have questions or comments on how to make it better. Click here to send Mark a voice memo with your thoughts on each episode. - http://speakpipe.com/practicefreedom 

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Remember when you felt tied down by the conflicting emotions of wanting to offer a helping hand but also having to meet your own needs? 

Go here to listen → https://www.markhendersonleary.com/podcasts/prf106

We've all been there, and so has Mark’s guest for today's episode, Dr. Keith Johnson, an orthopedic practitioner from El Paso, Texas. Join us as we navigate the challenges of operating a healthcare practice as a business. We grapple with the undercurrents of guilt many doctors face when charging for their services and the necessity of placing a fair price on high-value healthcare.

Picturing business in medicine can be like imagining a high-end chess game, intricate and multifaceted. As the conversation progresses, we unravel the mindset shift required to transition from the insurance system mentality to the retail side of healthcare. Uncover the insights from successful dentists who have managed to strike a balance between fair pricing and quality services. We also consider the need to foster a culture that perceives healthcare as a valuable service, not something free.

Striving for excellence in healthcare goes beyond the surgical skills. It dives into leadership and entrepreneurial spirit, something that Dr. Johnson passionately advocates for. We discuss the importance of freedom, autonomy, and the constraints necessary for these to be effective. We also address the danger if corporations become the stewards of medical practices, potentially leading to the deterioration of medicine. 

By the end of this conversation, we hope to leave you inspired, informed, and excited about the potential of creating a landscape of entrepreneurial healthcare practices that offer options contributing to a better healthcare system.

• The challenges of running a healthcare practice as a business and dealing with the guilt of charging for services
• A comparison of the business of medicine to a high-end chess game and the complexities involved
• The shift required to transition from the insurance system mentality to the retail side of healthcare
• Why a culture shift in healthcare is needed, where it is perceived as a valuable service rather than something free
• The importance of leadership and entrepreneurial spirit in healthcare
• The dangers of corporations owning and arbitrating medical practices and its potential impact on the quality of medicine
• Saying no in healthcare, setting boundaries for the greater good, and the difficulty of navigating the guilt associated with it

Dr. Keith R. Johnson’s website: DrKeithRJohnson.com

Visit JWDO Store: JWDOStore.com

Email Dr. Johnson: [email protected]

Dr. Johnson on Facebook: www.facebook.com/drkeithrjohnson 

Connect with Dr. Johnson on Instagram: www.instagram.com/jwdostore

Dr. Johnson on LinkedIn: www.linkedin.com/in/keith-johnson-214879a

Connect with Dr. Johnson on Twitter: www.twitter.com/dr_keithjohnson

As always, this is a two-way conversation, and we want your feedback. Let us know if we’re on the right track and you’re getting something from the podcast, or if you have questions or comments on how to make it better. Click here to send Mark a voice memo with your thoughts on each episode. - http://speakpipe.com/practicefreedom 

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

You're about to discover why you're feeling overwhelmed juggling the roles of healthcare provider and business owner and how this could be the third peril of your private practice. 

Go here to listen → https://www.markhendersonleary.com/podcasts/prf105

Mark reveals the two choices you face when your business and craft pull you in opposite directions and why there is no right or wrong decision here. Your unique goals are the compass guiding you to either scale down or let go of one role. 

We further explore the role of an “Integrator” - a term originally coined by Gino Wickman. This isn't your run-of-the-mill office manager; it requires passion, drive, and the ability to make critical decisions for your business. Mark will guide you in figuring out where you stand and how to chart your path forward. 

This episode is for anyone navigating the challenges of roles in healthcare practice. Tune in, and let's overcome it together!

• The third peril of private practice: balancing the roles of healthcare provider and business owner
• The two choices you face when business and craft pull in opposite directions: scale down or let go of one role
• The “Integrator” role in healthcare - a key position for decision-making and business management
• Why you need to have passion, drive, and the ability to take a step back and assess the situation in healthcare practice
• The necessity of a leader who can manage the business efficiently and effectively
• How a business operating system can help you decide the right path for your healthcare practice
• Why you need to figure out where you stand and how to move forward in healthcare practice

www.markhendersonleary.com

As always, this is a two-way conversation, and we want your feedback. Let us know if we’re on the right track and you’re getting something from the podcast, or if you have questions or comments on how to make it better. Click here to send Mark a voice memo with your thoughts on each episode. - http://speakpipe.com/practicefreedom

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.