Practice Management Nuggets

Are you a new clinic owner and wondering if social media marketing is for you?

Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed?

Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement.

In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice!

Welcome to Practice Management Nuggets podcast, practical practice management, and privacy tips to help you start, grow, and improve your healthcare practice. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers.

I help you manage the pink elephant in the room!

See all the show notes at https://PracticeManagementNuggets.Live

Do you feel that you are “unlucky” when making hiring decisions?

Have you ever hired someone and then within a few days realized that this isn’t the right fit?

Would you like to avoid common hiring mistakes?

Would you like some tips on how to improve your hiring process?

Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions.

Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees. 

Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI).

Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers.

I help you manage the pink elephant in the room!

See all the show notes at https://PracticeManagementNuggets.Live

How To Include Cybersecurity In Your Privacy Impact Assessment

Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols.

According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021.

A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business.

Does Your PIA Include Cybersecurity Risks and Mitigation Plan?

You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business.

In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA.

#BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA

See all the show notes and links on our website!

https://PracticeManagementNuggets.Live

Have you ever said, If only

• our referral backlog was caught up,
• our incoming faxes were sorted,
• our billing team was more confident
• someone could help with the incoming phone calls during our busiest hours or lunch hour

then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice.

Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience.

See all the show notes at PracticeManagementNuggets.Live/virtual-medical-office-administration/

Have you ever had an employee who has made a mistake and now you’re scrambling about what to do next?

Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees.

Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident.

Sometimes, our employees have been directly involved in the incident. For example:

• Petty theft (personal gain)
• Snooping in patient or employee records (disregarding policies)
• Faxing a report to the wrong recipient (carelessness)
• Using patient or employee information to cause harm (malice)

When employees and healthcare providers fail to meet our expectations sanctions or discipline may be appropriate.

In this episode #105 of the Practice Management Nuggets Podcast, guest human resources expert Stacey Messner, Leader in HR gives practical advice to clinic managers and privacy officers to navigate difficult conversations after an employee makes a mistake, addressing employee performance improvement and workplace restoration practices.

Show Notes

00:00   Welcome

01:00   Introduction Stacey Messner, Leader In HR

StaceyMessner.com

05:29   Stacey Messner’s #1 Tip for Healthcare Providers and Clinic Managers about managing human resources.

06:37   Scenario: Privacy incident in Ontario using workplace restoration

Office of the Information and Privacy Commissioner (IPC), PHIPA Decision 163. 20221-10-19. https://decisions.ipc.on.ca/ipc-cipvp/phipa/en/item/515275/index.do

10:09   Workplace restoration is about trust

14:39   Scenario: Looking at patient records

17:36   HR Checklist

19:16   What happened from their perspective? Being a better listener

26:37   Other scenarios

33:29   Consequences – Practice Management Success Tips

34:21   Get Stacey Messner Listen Differently Tip Sheet at https://StaceyMessner.com  

See all the show notes: https://PracticeManagementNuggets.Live

In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well.

• Would you like to help family members of your patients to be better prepared to support your patient after treatments?
• Would you like to coach your patients in between in-person visits?
• Do you ever feel that you could help more people avoid / prevent illness if they just did this one thing that you specialize in?
• Do you want your patients to be more compliant with the follow-up actions that help your patients recover faster?
• Would you like more referrals from other providers to your practice?

You can accomplish these goals when you build your authority, appeal, and profits as an author.

When it comes to writing a book, people are usually in one camp or another. The first camp thinks it’s easy and the second camp thinks it’s too daunting to tackle.

The fact of the matter is that both groups need strategies and with these strategies they can be successful.

Breaking strategies down into manageable nuggets is where authors find success. 

Before you even consider strategies, however, you need to think about your why. That’s where the power of success lies. Once you are clear about your why, that gives you the mental energy to complete your book.

Linda will walk you through some of the essentials for creating a profitable book that represents you well.

If you have thought about becoming an authorpreneur, self-publishing, or want to publish in a traditional format, Linda Stirling can help you with that!

See all the show notes: https://PracticeManagementNuggets.Live

You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of your business.

 

Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding

• key criteria when reviewing (or preparing) your privacy impact assessment (PIA)
• policies, procedures
• information management agreements (IMA)
• privacy and security awareness training
• data storage outside of Alberta

See all the show notes at https://PracticeManagementNuggets.Live

In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business.

• Are you excited to start your chiropractic, medical, or dental practice, but don’t have a plan to make it profitable business?
• Have you been in business for a while, but don’t know if it is profitable?
• Have you been in business for a while, and are overwhelmed with debt and don’t know how to move from debt to success?
• Are you a clinic manager in a healthcare business and don’t know how to monitor the business for financial success?

Healthcare providers learn their skills at medical school, but don’t learn how to make their business profitable.

Tammy Hyska can help you have a profitable business from day #1!

Did you know that one of the best ways you can serve your customers better is by having a more profitable business?

You can have a more profitable business starting tomorrow--even if you're not a "numbers person"!

Tammy Hyska will help you avoid money stress with these tips to set up the financial side of your business the right way– in words that we all can understand!

See all the show notes: https://PracticeManagementNuggets.Live

In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice.

• Have you ever wanted to open your own healthcare practice, but you don’t have a business background?
• Have you ever thought about calling a lawyer for business advice, but you were afraid that it would break the bank?
• Have you ever heard about a healthcare practice having a business dispute, and you were worried that this might happen to you?

 

Then you need customizable templates to help you set up your business, operate your brick and mortar local business, or your online business!

Corrine Boudreau of Online Legal Essentials can help you!

Corinne has developed guided legal templates for Canadians doing business online.

Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.

You know that I love templates – and tips, tools, and training to make it easy!

Corinne delivers this for you!

Corinne Boudreau will explain the essential business documents that you need to start a new healthcare practice – in words that we all can understand!

Meet Corinne Boudreau

Corinne is the daughter of a teacher and a lawyer - which probably explains a lot about her desire to share and explain the legal stuff.

After escaping many years of the big law firm life (aka the "soul-sucking situation"), Corinne started her entrepreneurial legal journey in 2012.

 

What started as a 40-hour in-person legal course developed for small business owners has now also turned into guided legal templates for Canadians doing business online.

Corinne has a knack for making things practical and easy to implement.  Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.

Corinne is originally from Cape Breton Island and lives in Halifax, Nova Scotia with her spouse, Martin, two teenagers Enya and Owen, and new rescue pup, Kiwi.

Corinne’s hobbies include playing guitar with her band “The Mother Pluckers” and playing hockey. 

 Corinne's motto is "Work Hard. Have Fun. Give Back."

www.instagram.com/lawyercorinne  

https://twitter.com/lawyercorinne  

https://www.facebook.com/onlinelegalessentials 

https://onlinelegalessentials.ca

https://clubhousedb.com/user/lawyercorinne

https://www.linkedin.com/in/corinne-boudreau-9b7b144/

My Takeaways

Corinne’s recommendations of the essential business documents for a new healthcare practice are based on relationships. Relationships are triggers for business documents to improve communication and expectations – get it in writing!

For example:

• Patients / clients terms of service, payments,
• Hiring documents, employees, contractors, associates or group practice; fee splitting,
• Physical location lease agreements
• Cost sharing
• Privacy policies including website, content protection

Also, whether you have a brick and mortar local business or an online business, make sure that you are projecting yourself as a trustworthy business owner with a professional presence on your website. This includes having a privacy policy, copyright notice, disclaimers, terms of use documents. Remember Corinne’s #1 tip – get it in writing!

Get started right away with the free Ultimate Checklist for Running a Business Online in Canada.

Show Notes

01:35  Introduction Corinne Boudreau, Online Legal Essentials

04:47  Corinne’s #1 Tip

06:18  What are the essential starting business documents for a new healthcare practice?

11:18  Website policies and practices

16:17  Corporate structure options for healthcare practices

19:40  Types of Insurance that a business should consider including cybersecurity insurance

23:55  Contracts – fee-splitting, associates, hiring contracts

29:39  When Your Healthcare Practice Develops Online Services – understand the basics of copyright law and terms of service

32:48  Ultimate Checklist For Running A Business Online In Canada

34:45  Follow Corinne

What has been happening lately in cybersecurity in healthcare?

Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you!

Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks.

Meet Anne Genge

Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security.

Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care.

As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.

To find more, see https://getalexio.com  

My Takeaways

Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets.

• Secure the network
• Secure the people
• Disaster recovery plan

Show Notes

00:10  Introduction

00:54  Episode #082 6 Deadly Sins 

03:00 COVID-19 biggest influence on digital transformation

07:01  E-Health Saskatchewan Breach 

10:31  Anne’s recommendations basic steps for healthcare practices

18:08  Diagnostic Imaging clerical staff snooping - Employees access 3K patients’ records in privacy breach at Red Deer hospital. Red Deer Advocate. Apr. 13, 2021 

25:16  Episode #099 Table-Top Privacy Breach Fire Drills  

28:00  Top 3 Tips Incident free 2021

29:08  GetAlexio.com

30:00  Practical Privacy Officer Strategies https://informationmanagers.ca/practical-privacy-officer-training/