Practice Pulse

Brent Hoeft from the State Bar of Wisconsin discusses practical cybersecurity strategies for law firms, emphasizing habits, procedures, and the importance of a security-first culture. This episode provides actionable steps to improve cybersecurity without significant expense.

Key Points

• Cybersecurity as a people and habits issue, not just technology
• The cybersecurity triad: software, behavior, training
• Importance of a security-first culture in law firms
• 10 actionable cybersecurity steps law firms can implement today
• Risks of deepfakes and voice cloning in legal practice
• The role of ethics and professional responsibility in cybersecurity
• Creating a security policy and incident response plan
• The importance of backups, encryption, and access control

Key Takeaways

• Cybersecurity is more about habits and procedures than expensive technology.
• Building a culture of security starts with routine discussions and clear reporting channels.
• Multi-factor authentication significantly reduces the risk of unauthorized access.
• Regularly updating software and connected devices closes known vulnerabilities.
• Training staff to recognize phishing and social engineering is crucial.

Chapters

00:12 Intro

07:04 Ethical Rules

09:32 10 Steps towards improved cybersecurity

10:02 Step 1 - Build a security-first culture

12:41 Step 2 - Turn on Multifactor Authentication

15:44 Step 3 - Passwords and Password managers

18:57 Step 4 - Keep Software and Connected Devices Updated

21:43 Step 5 - Train your firm to recognize phishing and social engineering

27:15 Step 6 - Create a verification rule for money and sensitive information

32:12 Step 7 - Backups and testing restoration

34:03 Step 8 - Encryption

36:43 Step 9 - Limit Authorization and Access

38:06 Step 10 - Written Information Security Policy

41:22 Wrap up

Sponsors

• 8am LawPay - www.lawpay.com/member-programs/wisconsin-state-bar
• Nicolet Law - nicoletlaw.com
• Wisconsin Lawyers Mutual Insurance Company - wilmic.com

Links

• Practice411 - www.wisbar.org/practice411
• Wisconsin Solo & Small Firm Conference 2026 - https://www.wisbar.org/wssfc/2026

Music Attribution

Intro and Outro Music - Podcast Intro By Tatamusic, (Envanto)

Background music during sponsor ads

Music licensed through Soundstripe.

Code: XLUE6MV0BO3REBVP, YPQLLBNKQYRUOTXQ

In this episode, Lindsay Marty from Above the Bar Marketing shares expert insights on optimizing law firm websites in the age of AI. Topics include essential website elements, SEO strategies, content creation, and adapting to AI-driven search and reputation management.

Chapters

00:00 Introduction to Law Firm Marketing

03:45 The Evolution of Law Firm Websites

05:54 Integrating Marketing Strategies

08:05 Building Authority and Trust Online

11:44 SEO

14:13 Maintaining a Strong Online Presence

16:39 Future Trends in Legal Marketing

21:46 Recommendations and tips for existing websites

26:32 ADA Compliance

28:06 Closing

Guest links:

Above the Bar Marketing https://abovethebarmarketing.com

Sponsors:

Wisconsin Lawyers Mutual Insurnace Company (WILMIC) www.wilmic.com

Nicolet Law https://www.getnicolet.com/

Summary

In this episode, State Bar of Wiscosnin, Practice Management Advisor, Brent Hoeft discusses the importance of rethinking law practice management and overcoming resistance to change. He identifies common mindsets that hinder improvement, such as the status quo and sunk cost fallacy, and offers strategies for continuous improvement centered around lean methodology. The episode emphasizes the need for a structured approach to implementing change, evaluating its effectiveness, and considering ethical implications of technology in law practice. Brent encourages attorneys to adopt a mindset of continuous improvement.

Takeaways

Rethinking practice management is essential for improvement. Resistance to change often stems from fear and familiarity. Mindsets like sunk cost fallacy hinder progress. Continuous improvement requires a structured approach. Breaking down changes into manageable steps fosters acceptance. Client feedback is crucial for identifying areas of improvement. Technology can enhance efficiency but must be implemented carefully. Evaluate changes regularly to ensure they are effective. Failure is a part of the learning process in improvement. A culture of continuous improvement benefits the entire firm.

Sound bites

"This is an ongoing process. So it's not linear." "Be open to continuous improvement." "Make your law firm work for you."

Chapters

00:00 Introduction to Rethinking Law Practice 03:11 Understanding Resistance to Change 04:42 Mindsets That Hinder Improvement 10:25 Continuous Improvement in Law Firms 15:46 Evaluating Change and Continuous Feedback 21:02 Final Thoughts and Call to Action 25:48 Outro

In this special episode of the Practice Pulse podcast as we dive into the 2025 Wisconsin Solo & Small Firm Conference as well as the Solo, Small Firm, and General Practice Section. Hosted by Brent Hoeft, Practice Manager Advisor at the State Bar of Wisconsin, this episode features insightful conversations with Erin Ogden and Eliza Reyes both members of the 2025 Planning Committee. Discover the importance of community, networking, practice building, and continuous learning for solo and small firm practitioners. Whether you're a seasoned attorney or just starting out, this episode offers valuable insights into building a successful practice and the multitude of benefits of attending the conference. Don't miss out on this engaging discussion and we hope to see you in the Dells in October!

2025 Wisconsin Solo & Small Firm Conference

Kalahari Resort, Wisconsin Dells, WI

October 16-18, 2025

For more information and resgistration visit https://www.wisbar.org/wssfc/2025/pages/home.aspx

In this episode of the Practice Pulse podcast, host Brent Hoeft and guest Matt Beier from Wisconsin Lawyers Mutual Insurance Company (WILMIC) dive into the complexities of legal malpractice insurance. They discuss the importance of understanding malpractice insurance, the nuances of claims made policies, and the significance of tail coverage, especially for retiring lawyers. The conversation also touches on trends in legal malpractice claims, the impact of cyber insurance, and the necessity of effective communication to prevent claims. Additionally, they explore the critical aspect of succession planning for lawyers to ensure client interests are protected in case of incapacity or death. The episode concludes with key takeaways emphasizing the importance of communication and proactive risk management in legal practice.

Chapters

00:00 Introduction to WILMIC and Its Mission 04:31 Understanding Legal Malpractice Insurance 10:50 Claims Made Policy Explained 15:22 Tail or Extended Reporting Endorsement and Career Transitions 27:30 Trends in Malpractice Claims 36:17 Data Breaches and Cybersecurity - Cyber Insurance 40:11 Meaning of Claim 46:31 The Importance of Succession Planning 51:56 Guest Takeaway Tip - Communication

In the inaugural episode of the Practice Pulse Podcast, produced by the State Bar of Wisconsin, host Brent Hoeft interviews Damien Riehl from vLex about the transformative impact of AI on legal research. They discuss the evolution of legal research tools, the integration of AI in legal practices, and the potential shift from billable hours to flat fee structures. The conversation highlights the importance of leveraging technology to enhance legal services and improve efficiency, while also addressing ethical considerations and the future of legal workflows.

Chapters

00:00 Introduction to Legal Tech and AI 02:49 The Evolution of Legal Research 05:53 vLex and Fastcase: Merging for Better Access 08:35 AI Integration in Legal Research 15:06 Ethics and Security in AI Usage 17:25 Enhancing Legal Services with AI 19:28 Billing Considerations 23:24 Better Legal Services through AI 27:29 AI in Legal Research: Workflows and Integration 30:21 Future of AI in Legal Research 32:37 Takeaway Tip