Alexis Johnson serves as Chief Operating Officer at CarePoint Health and Wellness Center in Florida. With a Bachelor’s in Health Care Administration and an MBA, she brings extensive experience across multiple healthcare sectors including behavioral health, endocrinology, primary care, infectious disease, dentistry, and neurosurgery. Coming from a family of healthcare professionals, Alexis naturally gravitated toward the administrative side of healthcare.

Alexis talks about:

• Tackling post‑COVID staffing strains by recognizing that many clinical roles can’t go remote, countering high‑pay travel nursing offers, and boosting retention through daily personal recognition.
• Implementing AI‑powered appointment scheduling and patient engagement tools to streamline workflows and enhance the patient experience.
• Integrating patient‑facing apps like FollowMyHealth for lab results and secure messaging, alongside Phreesia for digital check‑ins, payments, and demographic updates.
• Highlighting the EMR system as the most transformative technology investment, central to improving care coordination and operational efficiency.
• Outlining a growth roadmap that includes recruiting additional doctors, securing grants for underinsured populations, and championing universal EMR interoperability—especially leveraging Epic Care’s capabilities.