In this inspiring session from the World Government Summit 2023, we sit down with Praveena Rai, Chief Operating Officer at the National Payments Corporation of India (NPCI), to dive deep into India's digital payments revolution. NPCI has been at the forefront of transforming how 1.5 billion people interact with money, offering scalable, interoperable solutions that bridge public and private sector efforts. Praveena shares first-hand what it’s like to lead technology-backed economic empowerment at such a massive scale.

💡 From UPI to RuPay, Aadhaar Payments, and BBPS, Praveena breaks down how India’s ecosystem is driving unprecedented innovation and inclusion. With over 8 billion transactions per month, NPCI’s systems are not just robust—they’re mission-critical. Learn how the strategy of interoperability, collaboration, and open-source technology is not only sustaining this growth but making it exportable to other global markets.

🚀 Looking to the future, the conversation moves into the next decade of possibilities—discussing how NPCI is adapting to emerging technologies such as blockchain, open banking, and credit on UPI. With a sharp focus on user experience and financial access, Praveena discusses the potential of CBDCs, the importance of agile planning, and how India is already preparing its tech and regulatory landscape for the evolution of global finance.

🛠️ Behind the scenes, we explore NPCI’s product development lifecycle—from prototyping and user research to scaling across 40+ commercial banks and 1,000+ rural and cooperative banks. It’s a rare glimpse into the operational engine room of one of the world’s most sophisticated public digital infrastructure programs. With its new Partner Program, NPCI is also empowering the larger ecosystem to innovate faster and with more flexibility.

🎙️ Whether you’re a policymaker, fintech founder, tech enthusiast, or digital government advocate, this episode is a must-watch. Subscribe to the channel and follow our GX journey as we continue to explore the future of government experience and digital transformation across the globe. Don’t forget to like, comment, and share with your network!

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About GX
The GX Podcast is produced with the support of the Emirates Government Service Excellence Program (EGSEP). Hosted by Futurist Ian Khan, the podcast and video series is the only such series c

Ian Khan is a Global Top 30 Futurist and was recently named one of Playboy Germany's "10 People Who Will Shape 2026" — the only futurist on a list alongside Sylvester Stallone, Bad Bunny, and California Governor Gavin Newsom. Ian is the USA Today bestselling author of Undisrupted and host of The Futurist on Amazon Prime Video, where he has conducted over 500 interviews with CEOs, government leaders, and innovators. He created the Future Readiness Score™, a framework used by organizations worldwide to measure preparedness for change. Ian delivers keynotes and workshops for Fortune 500 companies, governments, and global associations. His latest innovation, FutureSHIFTLab LIVE, transforms keynotes into live intelligence events where every attendee receives a custom AI-generated report.

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