Episode 204: Denny Burda brought Dillon's favorite thing to the show: stats! ...they're not very positive, though.

⏱️ Timestamps:

00:00:00 - Intro

00:02:31 - Death of a salesman: is sales failing?

00:03:24 - The shocking reality of SaaS churn

00:05:16 - The metrics that really matter

00:07:51 - Customer success: the key to survival

00:09:37 - The sandwich analogy of retention

00:12:09 - Why holistic experiences keep customers

00:12:57 - Parting thoughts

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Denny Burda:

Denny's LinkedIn: www.linkedin.com/in/dennyburda

Mentioned in this episode:

Matik

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And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!