Press 1 For Nick

Press 1 For Nick

By Press 1 For NickBusiness
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Press 1 For Nick episodes

  • [Replay] Laura Gassner Otting - Author of Limitless [Happiness]
    [Replay] Laura Gassner Otting - Author of Limitless [Happiness]
    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    38 min
  • What's at stake if you don't focus on CX? Elizabeth Dixon, Strategy, Innovation, Virtual & Live Speaking; Chick-fil-A Inc. [Customer Experience]
    What's at stake if you don't focus on CX? Elizabeth Dixon, Strategy, Innovation, Virtual & Live Speaking; Chick-fil-A Inc. [Customer Experience]
    What is the power of CX?
    What parts of the product, process, place, and people make the customer experience stand out?
    What's at stake if you don't focus on CX?
    Why is having the right mindset so important?
    What are the behaviors that create the culture at work?
    How does the consumer feel when they are not appreciated?
    What part does empathy play in the CX?
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    37 min
  • [Replay] Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience]
    [Replay] Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience]
    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    31 min
  • How to Solve Problems with E-Learning - Marc Havercroft, President at Go1
    How to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning]
    Their purpose (and passion) is to rekindle people’s love for learning, reigniting their childlike insatiability for new knowledge and experiences. They make learning simple, accessible, convenient, and comprehensive. Our platform consolidates all the types, topics, and formats of learning material available, making it easy to access and intuitive to use. They are the World’s Most Popular Corporate E-Learning Solution.
    Brian Kaufman is the Director of Customer Experience at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Bespoke Post was recently named Best in Class Contact Center at the 2021 CCW Excellence Awards, and Newsweek listed Bespoke Post among the top Subscription Box customer experience companies for 2020 and 2021. Prior to joining Bespoke Post, Brian spent more than 5 years as a television sports anchor/reporter in various news markets across the country.
    Congrats on your new role. Give my listeners a recap of GO1 and your new role.
    Take me through the first week at GO1. What was your goal? Interface: what do you deliver and the customer experience
    Have you talked to your clients?
    What questions are you asking the employees and customers?
    Why should a company culture reflect its purpose and drive?
    Why should learning be a lifelong process?
    How does Go1 use intelligence to offer user recommendations based on users’ preferences?
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    35 min
  • [Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]
    [Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]
    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    32 min
  • Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]
    Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]
    Brian Kaufman is the Director of Customer Experience at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Bespoke Post was recently named Best in Class Contact Center at the 2021 CCW Excellence Awards, and Newsweek listed Bespoke Post among the top Subscription Box customer experience companies for 2020 and 2021. Prior to joining Bespoke Post, Brian spent more than 5 years as a television sports anchor/reporter in various news markets across the country.
    Bespoke Post is a monthly membership club delivering awesome boxes of top-shelf goods from under-the-radar brands.
    And it’s free to join!
    Every month, they introduce their members to cool products like outdoor gear, barware, clothing, and more (even live oysters!).
    It is all based on a preference quiz members fill out when signing up. The box lineup changes every month, and each box has around $70 in value, but you only pay a fraction of the price.
    Use promo code [NICK] for 20% off your first order.
    Tell my listeners who is Bespoke?
    What's in a box?
    How do you choose the products you work with?
    How do you use data to personalize the experience?
    What role does storytelling play at BeSpoke Post?
    What's your role as the Director of CX
    What initiatives are you working on?
    How do you shift the customer to a club mindset
    What about the manufacturing experience
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    36 min
  • Eric Farber - Author, The Case for Culture [Culture]
    Eric Farber - Author, The Case for Culture [Culture]
    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    36 min
  • Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]
    Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]
    She is a passionate customer-centricity advisor, author, and keynote speaker. She has been inspiring leaders and C-level executives of world-class organizations on embracing customer-centricity as the key to unlocking the future of business. Driven by bringing humanity to business, her mission is to see a brighter future—where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society. She is the author of Journey to Centricity: A customer-centric framework for the era of stakeholder capitalism.
    Buy here book: https://amzn.to/3J1d82R
    Why do brands need to be more human?
    How can you shift your focus to bring more humanity into companies?
    How can my listeners connect emotionally with customers?
    What does a strong community have to do with brand purpose and trust?
    What makes a company trustworthy?
    What makes empathy one of the most important competencies of emotional intelligence
    How can companies embed empathy into the entire organization
    Where should it start?
    Can empathy be taught?
    For the listeners who aren't quite convinced empathy matters, what data do you have to change their minds?
    Why do brands need to be more human?
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    41 min
  • [Replay] Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]

    Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]


    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-weekly newsletter
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books: 
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick 
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

    36 min
  • The Great Resignation: When Did It Start & Why Is It Happening? Tony Johnson, Founder and Principal at The Tony Johnson Group
    Tony Johnson. Tony is the founder and principal at The Tony Johnson Group. He is an international speaker, author, and thought leader on the topics of customer and consumer experience, customer service, guest engagement, and leadership.
    What does CX mean to you?
    Let's talk about the Great Resignation. When did it start and why is it happening?
    What can companies do about it?
    Pay, Benefits, Flex in scheduling
    what does it mean to really appreciate employees?
    EX, What does it mean to treat your people well?
    What examples do you have of someone who has done that well?
    Is it important for employees to know theirs why?
    What role does recognition play in retaining your clients?
    How much feedback do employees have?
    Why does real work exp in cx strategy matter so much?
    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn
    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee
    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/
    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
    34 min

About Press 1 For Nick

From the publisher's feed

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.