Press 1 For Nick

In this episode, we delve into the remarkable life and wisdom of Horst Schulze, a true luminary in the hospitality industry and a founding member of The Ritz-Carlton Hotel Company. Horst Schulze's profound insights have not only shaped the luxury hospitality landscape but have also empowered individuals and organizations to strive for excellence in every endeavor. Join us as we uncover the essence of excellence through the lens of a visionary leader.

Episode Highlights:

Join us as we journey through the life and insights of Horst Schulze, a true advocate for excellence, and discover how his wisdom can shape your path to personal and professional greatness. Excellence is not an accident; it's a choice we make every day.

ABOUT NICK GLIMSDAHL

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Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

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BOOK RECOMMENDATIONS:

Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Join us on this enlightening episode of Press 1 For Nick as we sit down with Jason Cutter, CEO of Cutter Consulting Group, a renowned expert in mindset and scalability. With an unconventional background in Marine Biology, Jason has not only defied expectations but also redefined success in sales and team building. Through his books, podcasts, and client work, he's on a mission to unlock the secrets to closing deals, increasing earnings, and achieving scalable results.

Episode Highlights:

Join us for a captivating conversation with Jason Cutter, a visionary leader in the realm of sales and scalability, and uncover the transformative power of focusing on the Sales Experience. Discover how you can close deals with finesse, boost your earnings, and create a sustainable path to success. It's time to redefine your perspective on sales and elevate your game.

ABOUT NICK GLIMSDAHL

Subscribe to my weekly newsletter

Find me on Twitter

Find me on LinkedIn

LISTENER SUPPORT

Purchase Nick’s books:

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 

Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Episode Highlights:

Brad Haley, the Chief Marketing Officer at Dave's Hot Chicken shares his journey with Dave's Hot Chicken, from starting as a consultant to becoming the CMO. 

He discusses the challenges of maintaining the brand's unique identity and quality as it grows rapidly. Brad emphasizes the importance of authenticity and organic content in their marketing strategy, relying on passionate followers and influencers who genuinely love the brand. 

He also shares lessons and strategies he has learned throughout his marketing career, including the significance of taking bold risks and being a business generalist. Nick and Brad discuss the role of data collaboration within the organization and the value of making educated decisions based on strategy and sound thinking. 

Overall, this episode provides insights into the marketing journey of Dave's Hot Chicken and the key qualities of a successful marketer.

Key Highlights:

- Brad Haley's role as Chief Marketing Officer at Dave's Hot Chicken

- Brad's journey with Dave's Hot Chicken

- Brad's previous experience in marketing and culinary strategies

Primary topic: Dave's Hot Chicken and its brand

- Dave's Hot Chicken as a rapidly growing startup

- Unique aspects of the brand, such as the design and decor

- Localized graffiti in each restaurant

- The brand's vision and maintaining a fresh vibe

Primary topic: Marketing strategies and challenges

- The challenge of maintaining the brand's uniqueness and quality as it grows

- Authenticity of the brand's marketing through influencers and creators

- The importance of building a loyal following and cult following

- Taking big swings in marketing and the importance of bravery

- Balancing data-driven marketing with creative strategies

- Collaboration across the organization in sharing and receiving data

ABOUT NICK GLIMSDAHL

Subscribe to my weekly newsletter

Find me on Twitter

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LISTENER SUPPORT
Purchase Nick’s books: 

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 

Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:

VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:

Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service]

ABOUT NICK GLIMSDAHL

Subscribe to my bi-weekly newsletter

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LISTENER SUPPORT
Purchase Nick’s books: 

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 

Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:

Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:

Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Episode Highlights:

Jeff Dudan is the CEO and Chairman of HomeFront Brands, a property service franchise platform that empowers entrepreneurs to create thriving franchised residential and commercial property service local businesses. A seasoned business builder and franchise executive, he has more than 30 years of experience building, operating and successfully exiting national franchise brands, including the leading national restoration franchise AdvantaClean. Dudan is also a noted podcast host, published author and keynote speaker. Specializing in leadership, entrepreneurship, innovation, technology, media, marketing and more, he continues to share his expertise and inspire positive change in the franchising and entrepreneurial landscape while cementing his legacy as a transformative industry leader.

Website: https://homefrontbrands.com/ 

LinkedIn: https://www.linkedin.com/in/jeffdudan/ 

Undercover Boss: https://vimeo.com/327114597 

Instagram: https://www.instagram.com/jeffdudan/ 

Podcast: https://www.youtube.com/@thehomefrontpod/ 

Key lessons:

1. Hiring employees based on qualities like passion and work ethic leads to greater success.

2. Starting strong and finishing impeccably are crucial for achieving success in business.

3. Franchising can transform lives and communities by providing opportunities for growth.

4. Challenging oneself, taking chances, and trusting oneself are key factors in personal growth and success.

5. Learning and growth come from persevering through failure and setbacks.

6. Surrounding oneself with achievers and those who have overcome similar obstacles is important for success.

7. Making better decisions and leveraging personal values and purpose increases the probability of success.

8. Overcoming self-limiting beliefs and taking action are vital for achieving goals.

9. The constant iteration and focus evolution are necessary in entrepreneurship.

10. Building strong relationships and maintaining a good reputation are essential for long-term success.

ABOUT NICK GLIMSDAHL

Subscribe to my weekly newsletter

Find me on Twitter

Find me on LinkedIn

LISTENER SUPPORT

Purchase Nick’s books: 

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 

Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:

Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

In this episode, Nick Glimsdahl engages in an insightful discussion with Jane Grote Abell, Executive Chairwoman of Donatos Pizza. Jane shares lessons learned from her father, emphasizing integrity and customer focus as Donatos' cornerstones. Reflecting on her experience on Undercover Boss, Jane stresses the value of active listening and empathy in leadership.

A key highlight is the discussion on prioritizing employee well-being. Jane explains how this approach fuels loyalty and innovation, driving long-term success. She offers practical advice for emerging leaders: authenticity, collaboration, and people-centric growth.

The episode concludes with a rapid-fire round, offering personal insights from Jane. Nick wraps up by underscoring the importance of nurturing individuals for business triumph. Tune in for more on compassionate leadership and its impact.

ABOUT NICK GLIMSDAHL

Subscribe to my weekly newsletter

Find me on Twitter

Find me on LinkedIn

LISTENER SUPPORT

Purchase Nick’s books: 

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 

Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:

Learn about all the guests book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Episode Highlights:

1. The Unconventional Approach to Customer Service:

Christian Brothers Automotive's journey started with a unique vision - to be more than just a repair shop. They've embraced the role of a guide, helping customers navigate their vehicle repair journey. By prioritizing transparency, trust, and informed decision-making, they've created an atmosphere that fosters lasting relationships.

2. Creating the "Nice Difference":

From their inviting environment to their transparent repair processes, Christian Brothers Automotive embodies the concept of the "nice difference." This is not your typical repair shop; it's a place where customers can expect a refreshing and positive experience that goes beyond expectations.

3. Digital Transformation and Customer Empowerment:

Recognizing the importance of customer convenience, Christian Brothers Automotive has revolutionized the digital experience. Just as you can track your pizza delivery, you can now track your vehicle's repair progress. This level of empowerment gives customers greater control and enhances their overall experience.

4. Commitment to Ongoing Education:

Staying ahead in the rapidly evolving automotive industry requires continuous education. Christian Brothers Automotive not only keeps up with advancements but leads the way. Their annual conference, "Mastering the Difference," brings together service managers and technicians to focus on customer service, team development, and industry trends.

5. The Franchise Opportunity:

What truly sets Christian Brothers Automotive apart is their franchise opportunity. It's not just about running a business; it's about making a positive impact on employees, customers, families, and the community. Embracing their culture means becoming part of something bigger than oneself.

6. Leaving a Lasting Impact:

Donnie Carr, a leader at Christian Brothers Automotive, encapsulates the company's essence by saying, "Our goal is that no matter how long you're part of this brand, you leave better than you came." This philosophy of continuous growth and impact defines the heart of Christian Brothers Automotive.

Conclusion:

Christian Brothers Automotive stands as a beacon of exceptional customer experience in the automotive aftermarket. Their commitment to transparency, trust, and innovation has redefined what it means to provide top-notch service. From their unconventional approach to customer service to their digital empowerment initiatives, Christian Brothers Automotive continues to shape the industry's landscape. And with their franchise opportunity, they're not just running a business; they're making a difference. Join us next time as we uncover more stories of transformation and innovation.

ABOUT NICK GLIMSDAHL

Subscribe to my weekly newsletter

Find me on Twitter

Find me on LinkedIn

LISTENER SUPPORT

Purchase Nick’s books: 

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 

Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:

VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:

Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing]

ABOUT NICK GLIMSDAHL

Subscribe to my bi-weekly newsletter

Find me on Twitter

Find me on LinkedIn

LISTENER SUPPORT

Purchase Nick’s books: 

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 

Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:

Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 

 BROUGHT TO YOU BY:

VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Step into the dynamic world of hospitality where crafting unforgettable customer experiences is a finely tuned art, demanding precision, innovation, and a keen understanding of evolving trends. Meet Ricardo, a seasoned luminary at Marriott International, whose expertise shines through as he redefines customer engagement and elevates brand experiences, setting new standards for excellence.

Exploring Transformation: The Genius Behind the Evolution

Introducing Ricardo, a trailblazer at Marriott who orchestrates a symphony of transformation. As the driving force behind the Customer Engagement Center, Planning, Service Design, and Deployment team, he leads the charge in reshaping Marriott's global engagement centers. His influence spans further – previously, he steered the Brand Strategy Consulting team, reshaping strategies for Marriott's diverse 30 brands. Ricardo's prowess in brand strategy, global expansion, and transformative efforts has been the backbone of Marriott's remarkable journey.

Segment 1: Crafting Experiences Beyond Compare

At the core of Ricardo's approach lies a deep-rooted focus on the vital elements that compose exceptional customer experiences within the whirlwind of hospitality. From intuitively grasping customer desires to curating personal interactions, Ricardo unveils how these elements coalesce into unforgettable guest journeys.

Segment 2: Forging Ahead in Customer Engagement

Outpacing the norm is paramount across all industries, and Ricardo masterfully embodies this philosophy. Our discussion uncovers his strategic blueprint for maintaining Marriott's pioneering status in customer engagement. Embracing evolving industry trends and harnessing cutting-edge technologies, Ricardo's revelations illuminate how innovation propels their engagement strategies.

Segment 3: Balancing Brand Identity and Uniqueness

The delicate equilibrium between brand uniformity and individuality poses a challenge for many enterprises. Amid Marriott's diverse array of 30 global brands, Ricardo divulges his artful approach to this balance. He expounds on the harmonious coexistence of a consistent brand essence and bespoke guest encounters.

Segment 4: Technology's Symphony in Elevating Engagement

In an era dominated by technology, its role in enhancing customer engagement stands monumental. Ricardo unveils the symphony of technology within Marriott's global engagement centers, orchestrating extraordinary guest moments. Our discourse touches upon standout technologies and innovations that have indelibly shaped the landscape.

Segment 5: Breathing Life into Brands Amidst Fierce Competition

Drawing from his realm of expertise in brand strategy and transformation, Ricardo imparts invaluable counsel to enterprises seeking to reinvigorate their brands amidst cutthroat competition. His pragmatic insights emphasize the essence of market acumen, authenticity, and alignment with customer values.

Segment 6: Envisioning Tomorrow's Customer Engagement

Gazing into the future, Ricardo's visionary stance offers a glimpse into the next chapter of Customer Engagement Centers. From AI-fueled personalization to elevated analytics, he unveils pioneering strides poised to redefine the horizon of customer engagement.

Ricardo's voyage and wisdom underscore the paramount role of strategic orchestration, innovation, and an intimate comprehension of customer aspirations in the realm of customer engagement. As we navigate the ever-evolving hospitality landscape and beyond, his narrative stands as a guiding light for all aspiring to master the intricacies of crafting unparalleled customer experiences.

Stay tuned for more enlightening dialogues as we unravel the enigma behind sculpting extraordinary encounters across diverse industries. Your reflections and thoughts on these insights are warmly welcomed! 🚀🌍

#CustomerEngagement #HospitalityIndustry #BrandStrategy #Innovation #CustomerExperience #LeadershipInsights

***

ABOUT NICK GLIMSDAHL

Subscribe to my weekly newsletter

Find me on Twitter

Find me on LinkedIn

***

LISTENER SUPPORT

Purchase Nick’s books: 

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 

Support this show through Buy Me A Coffee

***

BOOK RECOMMENDATIONS:

Learn about all the guests book recommendations here: https://press1fornick.com/books/ 

 BROUGHT TO YOU BY:

VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:

Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Embarking on the Journey to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer Experience]

Meet Jason McGowan, the visionary co-founder and esteemed CEO of Crumbl Cookies. For those not yet familiar, Crumbl Cookies stands as America's unparalleled gourmet cookie powerhouse, experiencing an exponential rise in popularity. Jason's unparalleled contribution lies in crafting the very recipe that underpins Crumbl’s iconic chocolate chip cookie. With an unwavering dedication to collaboration with exceptional minds, Jason's mission revolves around crafting uncomplicated, premium products and services that tangibly enhance lives and foster positive societal change.

Highlights of our Conversation:

1. Unveiling the Crumbl Board Game - (1:45.443 - 2:31.464)

Discover the fascinating origins of the Crumbl phenomenon through an engaging exploration of the Crumbl Board Game.

2. Tracing the Genesis of Crumbl Cookies - (2:52.190 - 5:15.260)

Uncover the captivating journey that led to the establishment of Crumbl Cookies, a narrative filled with pivotal moments and insights.

3. Pioneering the Path to One Million Daily Cookies - (7:15.484 - 12:38.192)

Delve into the remarkable expedition that took Crumbl Cookies to the awe-inspiring milestone of producing one million cookies daily.

4. Crafting Culinary Perfection: Thousands of Cookies Later - (5:36.363 - 6:26.718)

Discover the meticulous process that encompassed thousands of cookies, ultimately culminating in the creation of the quintessential chocolate chip cookie.

5. From Test Kitchen to Consumers: A Cookie's Odyssey - (25:01.444 - 29:05.144)

Unravel the enthralling narrative of each cookie's voyage from the test kitchen to the hands of eager consumers, an evolution of perfection.

6. Assembling the Ideal Crumbl Crew - (20:20.499 - 21:30.850)

Gain insight into the meticulous process of curating the Crumbl Crew, a team dedicated to upholding the brand's exceptional standards.

7. Crafting the Crumble Experience Across 500+ Stores - (15:05.130 - 19:38.523)

Peek into the strategies employed to ensure that every Crumbl Cookies location orchestrates an enchanting and memorable experience for patrons.

8. Harnessing the Power of Videos for Brand Engagement - (Time not specified)

Discover how Crumbl Cookies leverages the dynamic medium of videos to foster heightened brand engagement and connection.

Join us in this captivating conversation as Jason McGowan shares his profound insights and anecdotes that have shaped Crumbl Cookies into the enchanting empire it is today.

***

ABOUT NICK GLIMSDAHL

Subscribe to my weekly newsletter

Find me on Twitter

Find me on LinkedIn

***

LISTENER SUPPORT

Purchase Nick’s books: 

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 

Support this show through Buy Me A Coffee

***

BOOK RECOMMENDATIONS:

Learn about all the guests book recommendations here: https://press1fornick.com/books/ 

 BROUGHT TO YOU BY:

VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

SPONSORING OPPORTUNITIES:

Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/