Recently I had the opportunity to do a date night with my wife at Disney's Hollywood Studios at Walt Disney World. Orlando has many choices as to where to dine. I don't do food reviews of places to eat. But when we choose to eat a table service meal at Walt Disney World we are looking for a dining experience, not a place to eat. This review is not a food review, it is a review of the dining experience. That experience was one of the poorest I have ever had at Walt Disney World. More than just sharing my love/hate relationship about this place, I want to suggest ways in which we can learn from that experience in serving customers in your own organization. So stay tuned to this channel as we present how Prime Time Cafe becomes more like Catastrophe Canyon.