In this insightful conversation, UC Today's Kristian McCann speaks with Meg Madison, SR VP and Chief Human Resources Officer at Shure, about the transformative power of human-centric design in modern AV technology.

Madison shares valuable perspectives on how prioritizing employee experience in collaboration tools can drive business success, particularly in today's evolving hybrid work environments. This discussion reveals why technology decisions should start with human needs rather than technical specifications.

Key discussion points:

• The critical importance of high-quality audio and video in facilitating meaningful communication, especially in hybrid environments where clarity directly impacts participant engagement.
• How artificial intelligence serves as an enabler rather than a replacement for human collaboration, taking over mundane tasks to enhance productivity and focus.
• Why collaboration technology must integrate seamlessly with physical spaces to create intuitive, frictionless experiences that employees actually want to use.