Is your growing business caught in the "messy middle" where chaos reigns and consistency is a distant dream? In this episode of Unlocked, Lars from Calgary Lock & Safe in Alberta, Tony from Assured Security in Minnesota, and Chad from Loc-Doc Security in Charlotte, NC, dive into the critical importance of prioritizing processes. They share personal experiences of how a lack of documented procedures can lead to frustration, inefficiency, and a reliance on individual experience that crumbles with turnover. Discover practical strategies, from whiteboarding sessions to leveraging AI tools like ChatGPT for documentation, and the crucial step of involving frontline staff in process creation. Learn how consistent review and making processes easy to follow are key to widespread adoption. This episode is a must-listen for business owners looking to scale efficiently, reduce operational "whiplash," and build a resilient company that doesn't falter when key people move on.