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Is documentation the missing link in your ground transportation business's journey to scaling? 

In this episode, Ken and James explore the critical role that documentation, training, and systems play in not only growing your business but also in safeguarding it against potential legal and insurance issues. In this episode, you'll hear:

• Why initial and ongoing training is not just an expense but an investment crucial for your company's longevity.
• How training and documentation can make or break your case in a lawsuit.
• Understanding the risks involved in inconsistent training programs across multiple locations.
• The importance of keeping up with regulations, especially with the shift to larger vehicles like minibuses and sprinters.
• How telematics can serve as a valuable tool, but only if it’s actively managed and utilized to reinforce training and safety protocols.

Tune in to discover why a culture of safety, underpinned by solid documentation and systems, is indispensable for the sustainable growth of any ground transportation business.

Share your perspective in the Q1 2026 Operator survey here: https://www.surveymonkey.com/r/HJBV3NZ

Pax Training is your  all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp