The Pineapple Powered Podcast

Problem-Solving With Human-Centered Process Flow Mapping

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When you notice that customers struggle to do something, instead of getting frustrated, turn to human-centered process flow mapping to figure out what's going on.


  • What human-centered process flow mapping is, and why adding the human element is a game changer
    • The three barriers to customers not taking steps and how to identify them
      • Why there are only Swiss cheese solutions


        • This episode is an audio version of the article '

        Problem-Solving With Human-Centered Process Flow Mapping.'


        You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠⁠here⁠⁠.⁠

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        The Pineapple Powered PodcastBy Amber Reynolds, Five Pineapples Consulting