This week, I welcome Adi Klevit, the founder of Business Success Consulting Group, to the show. 

In this episode, Adi shares her expertise in creating, documenting, optimizing, and implementing business processes. She also discusses the untapped revenue potential of past clients and shares compelling stories of successful winbacks. Adi also highlights the importance of seeking customer feedback, and embracing and learning from negative feedback.

00:51 The Gold Mine in Existing Clients
01:30 Winback Success Stories
04:55 The Importance of Client Feedback
06:34 Strategies for Effective Client Follow-Up
10:54 Common Winback Mistakes
12:09 Final Thoughts and Contact Information