Even the best-designed processes can drift over time, but Process Confirmation stops small deviations from becoming major gaps.

In this episode, PMI Senior Consultant Damion Albinson explains why Process Confirmation isn’t about auditing but understanding how work really happens. He explores how this approach helps leaders stay connected to operational reality, using the insights to strengthen performance and build capability at every level.

From frontline operators to leaders managing improvement systems, Damion shares practical examples of how you can use Process Confirmation to uncover variation, validate standards, and drive Continuous Improvement in a structured, positive way.

More resources:

• Improvement Toolbox – Process Confirmation
• Lean Thinking Is Not About Efficiency
• Establishing Visual Management and Daily Huddles

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