Process Operators are not just cogs in the machine.  They’re the heartbeat of an organisation; executing core processes and directly influencing the value delivered to customers.   Their work is vital, and as such, it demands a focus on standardisation, maintenance, and Continuous Improvement. 

Join PMI Senior Consultant Damion Albinson as he discusses the role of the Process Operator, including why it’s crucial that they’re engaged in standardisation and improvement activities, and the challenges of operators preferring to do things their own way.

Here are some more resources on this topic:

• Podcast: Mastering Process Management  
• Infographic: Key Roles in Process Management and Improvement 
• On Demand Webinar: Every Day Tools for Daily Process Improvement 

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