Welcome to this week's new AHC podcast, today we have the pleasure to listen to one of our favourite mentors Faye Murray of YourCoach. Faye has been traveling the country of late conducting seminars all about customer service - and her pet hate is being 'processed'. It's not just what you say, it's also how you say it when it comes to the client experience. Are your clients being processed by some of your team members? Watch and see if there might be some improvements to be made at your salon. Thanks Faye!