processpitch

processpitch deep dive - EPISODE 20, Topic: appointment scheduling

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Two process experts discuss the modeling of an appointment scheduling process in this podcast. Maximilian, freshly back from his honeymoon in Japan, presents a partially elaborated process model based on his experiences with Japanese authorities.

  • Together with Mirko, the moderator, they analyze the model, improve it step by step and evaluate it based on various criteria.
  • They encounter typical challenges such as the distinction between new and existing customers, the integration of databases and the automation of decisions.
  • Mirko takes the opportunity to humorously criticize the situation of appointment allocation in Berlin's authorities.
  • At the end, they rate the model in terms of readability, correctness, automation potential and reusability.

    • The podcast offers not only insights into the modeling of business processes, but also an amusing comparison between German and Japanese bureaucracy.


    full episode: https://www.youtube.com/live/arairATksNs?si=PKJzqWjlvwgB2WM9

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    processpitchBy Mirko Pawlak