There’s more to being a product evangelist than just advocating for a product. Amplitude Product Evangelist John Cutler believes focusing on the work culture and systems surrounding the R&D; org is just as important and he joins us on todays episode to chat with Intercom Product Manager Mathew Cropper. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Product evangelist John Cutler on becoming a catalyst for change

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Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer service for many years, and has been leading our efforts in building generative AI into the core of the Intercom platform.   
 You can watch this episode on YouTube: https://www.youtube.com/watch?v=yZgHB9KFl1Y 
 Follow the people: https://www.linkedin.com/in/eoghanmccabe/ https://www.linkedin.com/in/fergalreid/ 
 Say hi 

Off Script: Reinventing customer service with AI

This week on The Ticket podcast, Intercom’s Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez unpack how customer support leaders can confidently guide their teams into this new strategic future being driven by AI. 
 Watch this episode on YouTube: https://www.youtube.com/watch?v=nAHX07s8eDU 
 

Unlocking customer service's strategic potential with AI

Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience. 
 Watch this episode on YouTube: https://www.youtube.com/watch?v=dOIYgZ2rRrk 
 

Shep Hyken on getting ahead of the competition with exceptional CX

Intercom's Declan Ivory, VP of Customer Support, and Ruth O’Brien, Senior Director of Automated and Proactive Support, discuss how AI has fundamentally changed things not just for our team, but for every support team. They unpack why it’s so critical to get onboard with AI and how they’ve reimagined and evolved Intercom’s Support org to take full advantage of the opportunities AI has to offer. 
 Watch this episode on YouTube: https://www.youtube.com/watch?v=4MznUEXiwzQ 
 

Evolving your support org to thrive in the AI era

This week on The Ticket podcast, Intercom’s Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez break down how our own Customer Support team got started with AI. They discuss what the first three months looked like as the team made the switch to an AI-first approach, and offer some practical advice for how others can confidently embrace the new way. 
 Watch this episode on YouTube: https://www.youtube.com/watch?v=sgJvV4diKNo 
 

Product evangelist John Cutler on becoming a catalyst for change

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