Product Hacker

Managing one product is hard enough. What do you do when it's time to add more? On this episode, we speak with Brian Glick of Chain.io about adopting a multi-product strategy, understanding customer value across multiple products, differentiating company brand from product brand, and what product managers can learn from sales teams.

About Chain.io:

Through its cloud execution platform, Chain.io helps medium and large enterprises integrate all the systems components that it takes to keep the global supply chain moving. Connecting ocean carriers, customs brokers, retailers, truckers, and warehouses, just to name a few, Chain.io does connects the hundreds of systems that have to coordinate behind the scenes for every shipment, every day.

About Brian:

During two decades in global logistics, Brian has helped major retail and apparel companies develop and integrate global supply chain management systems spanning tens of thousands of vendors and partners across the globe.  In 2010, Brian founded Aspect 9, which delivered trade compliance software to major companies with worldwide operations.  Brian sold Aspect 9 to Vandegrift Forwarding, where he remained until 2017 when he founded Chain.io.

Produced by Martin R. Schneider. Music by Prox-C and The Custodian of Records.

Frustrating, confusing, and obtuse – bad voice interfaces are a uniquely terrible experience. Companies like Amazon, Microsoft, and Apple have raised the bar on what "good" voice looks like, but there's still work to do.

This month, we talk to Len Damico, Arcweb's head of design, about what makes a voice interface good, what makes it bad, and why it's so dang irritating when things go wrong.

Music by Prox-C

Automation helps companies save millions of dollars a year by taking humans out of the customer support process. But at what cost? We present a brief cautionary tale about customer satisfaction, project management, and the future of machine learning.

Hosted by Kurt Schiller, producer by Martin R. Schneider. 

 

Klockworx Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

Tranquility Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

Most companies keep their users' wants and needs close to heart. So how did Facebook go so far off-course when it came to user data? 

Music by Prox-C and Daniel Birch with edits by Product Hacker producer Martin Schneider.

 

With tens of millions of Amazon Echos sold and digital assistants now standard on most smartphones, voice interfaces have finally arrived. But voice presents unique challenges for product designers, including security, accessibility, and a lack of established UX conventions. 

Join guests Shahrukh Tarapore and Mark Hughey as we explore the ins and outs of building products in a voice-powered world.

Music by Prox-C with edits by Product Hacker producer Martin Schneider.

Your house, your fridge, your car, even your pacemaker – “smart” devices have taken over the world. But as businesses rush to tap into these new sources of user data, they run the risk of crashing headlong into a bevy of serious privacy and ethical concerns.

Join guests Mark Hughey and Shahrukh Tarapore as we continue our discussion of emerging technologies by diving deep into the Internet of Things. From supply chain management and healthcare to white-hat hackers and “instant owning,” it’s a strange new world of data.

Most people know blockchain as the secret sauce that powers cryptocurrencies like Bitcoin and Ethereum, but that's really just the tip of the iceberg. We're joined by Arcwebers Shahrukh Tarapore and Mark Hughey as we dig into the ups and downs of harnessing blockchain for everything from healthcare data to mortgages. Is it going to transform the way we handle data and commerce, or just make everything really confusing?   This is part 1 of our 3-episode series on emerging technologies to consider in 2018. Check out episodes 2 and 3, where we explore wearables/IoT and voice interfaces.   Come visit Arcweb at SXSW, March 11-12!   1:10 – Meet Mark and Shahrukh 1:40 – Augmented reality, machine learning, & why we're not talking about them 5:20 – How our tech outlook works 7:10 – Is 2018 the year that blockchain "happens"? 8:40 – Using blockchain to eliminate the middleman (and what to do if you ARE the middleman) 11:20 – Is technology or bureaucracy holding back blockchain? 17:50 – Blockchain platforms vs. blockchain apps 19:40 – Should you start using blockchain now or wait for it to mature?   Shahrukh Tarapore, Head of Engineering @ Arcweb Technologies | LinkedIn Shahrukh has 15 years of experience in research and development and delivering software technology to both startups and large corporations. At Arcweb, he leads the team of engineers and sets technology strategy for the company and its clients.   Mark Hughey, Project Manager @ Arcweb Technologies | LinkedIn Mark has spent his career consulting with organizations of every shape and size. At Arcweb, he helps customers establish digital product strategies and tackle business challenges with the help of our integrated agile design and development teams.