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Hear directly from our experts—Sue, Simon, & James —who share real-world trends, new data findings, and actionable productivity insights

We share the latest ReThink Academy training updates and why we built courses we wish we’d had when we first stepped into productivity and workload modelling roles. We also unpack how measuring work can remove customer friction, from mobile phone sales processing to the daily annoyances of hotel check-in, and why buy-in makes or breaks operational models

• ReThink Academy expansion and what’s new 
• Introduction To Productivity course for new starters and teams 
• Workload Modelling course and the wider ecosystem around it 
• Method study as a practical process improvement framework 
• Time and motion study, work measurement and MTM pathways 
• Why productivity data supports better customer experience 
• Mobile phone retail example where processing time dominates 
• Workload model trust, overstaffing vs understaffing and queue impact 
• Retail Technology Show and benchmarking report launch plans 

We will be at the Retail Technology Show (RTS) the 22nd and 23rd of April at the Excel in London Book a meeting at RTS

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