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Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights 

In this episode they discuss why parcel pickup times vary from 27 seconds to three minutes on average and show how storage design, retrieval systems, and colleague headsets drive speed, safety, and sales. The chat covers the sales uplift from parcel traffic, the strain of returns, and how lockers and paid returns could shift behaviour this year.

• Wait time trends and the drivers of delay
• Best-in-class setup for retrieval and storage
• Store factors that create parcel hotspots
• Basket uplift and the halo beyond the collection
• Handling returns without blocking operations
• Staffing models, headsets, and pickup points

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