Depending upon our experience – defined by gender and race, among other traits – we can make more of an impact by consciously using all aspects of our being with regard to communication. Every individual requires a secure level of confidence to move forward in the quest to achieve goals; and, recognizing what obstacles we may face interacting in diverse groups, we can build our authority and so others view us as approachable and committed to our work. Jess Dewell interviews Andrea Kramer and Alton Harris to talk about how to increase our confidence.