Project Deep End

I am crossing the chasm. For most home service businesses, going from $250k to $500k is either the key that unlocks their success, or their death sentence. This is where I am now. Time will tell if I make it.

This week I broke. Thankfully I was able to rely on my team, because I shut down this week and stepped back for a few days.

Here we go.

Ok. This isn't working. I am the single point of failure for customer service....and I'm failing. It's time to go in a new direction.

Today an employee quit and yesterday I dropped a customer. Let's dive into it.

In the spirit of starting with the end in mind, today I'm talking about a way I'm hoping I can obtain a blueprint for how to build my business in a way to sell over the next few years.

Having a tough time these last couple of months. I'm pretty fried and the temptation to sell routes and scale down is really high right now. Let's crack into it.

Today I'm talking about the concept of opportunity costs and the framework for cost vs reward that I think about daily.

Today I have an episode to those of you who are on the fence of whether or not you should go for it and just start that business you've been wanting to start. Well...here's what I think about it

Today I'm talking about a new focus for the team. We are finally investing heavily into using spot checks to improve the skills and quality of service of my team.