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Promise, Action, Recovery: The Guaranteed Customer Experience w/ Jeff Toister
CX is complicated. It’s a challenge to get it right and to define exactly what you should be focusing on to improve it. But Jeff Toister, President at Toister Performance Solutions and the author of the new book, The Guaranteed Customer Experience, has cracked the code.
In this episode, we chat about the Guaranteed Customer Experience framework, how to implement it into your organization, and making brand promises.
Topics covered:
The importance of keeping promises in CX
3 steps to winning and retaining more customers
Implementing a guaranteed customer experience into the culture of the company
Follow Jeff on Twitter (@Toister) and check out the Top Books CX Leaders Should Read in 2021.
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CX is complicated. It’s a challenge to get it right and to define exactly what you should be focusing on to improve it. But Jeff Toister, President at Toister Performance Solutions and the author of the new book, The Guaranteed Customer Experience, has cracked the code.
In this episode, we chat about the Guaranteed Customer Experience framework, how to implement it into your organization, and making brand promises.
Topics covered:
The importance of keeping promises in CX
3 steps to winning and retaining more customers
Implementing a guaranteed customer experience into the culture of the company
Follow Jeff on Twitter (@Toister) and check out the Top Books CX Leaders Should Read in 2021.