Property Management 2.0

Should you text your tenants or call them?In Episode 4, Sydney and Danielle talk about the text-first approach: why routine tenant questions belong in a text, where AI can answer in seconds, and why that makes the phone calls you do get the ones that matter. We get into what AI should never answer, why AI doesn't belong on your phone line, how to move tenants who'd rather call over to text, and why shorter phone hours can free you up for showings.In this episode:

• Why Sydney goes text first with her tenants
• What AI should flag for a human instead of answering
• Why nobody wants an AI on the phone
• Is texting vs. calling a generational thing?
• How to move tenants to text without forcing it
• Shorter phone hours, 24/7 text replies
• Why fast replies help fill vacancies
• Making tenants feel heard

If just 10% of your tenant calls turn into texts, that's hours back in your week.This episode is sponsored by MagicDoor, AI-powered property management software for the modern property manager. Podcast listeners get 30% off their first year at https://magicdoor.com/modern

A tenant asked to see a lease clause. Instead of the real lease, he sent one ChatGPT made up, and couldn't understand why it didn't match the one he signed.In Episode 3, Sydney and Danielle react to a Reddit story every property manager will relate to: tenants using ChatGPT, and not in a good way. From fake lease clauses and made-up laws to doctored payment screenshots, we talk about why it's happening, the psychology behind it, and what you should do when it lands in your inbox.In this episode:- The fake ChatGPT lease that started it all- Made-up laws and fake ACH screenshots- Why tenants hide behind AI instead of having the hard conversation- Why your signed lease always wins- How to turn it into a teaching moment- How tenants can use AI the right way to understand their leaseThe big takeaway: document everything.Have you had a tenant use AI, for better or worse? Tell us in the comments.This episode is sponsored by MagicDoor, AI-powered property management software for the modern property manager. Podcast listeners get 30% off their first year at https://magicdoor.com/modern

Most property managers think AI means ChatGPT. It's a lot more than that.In Episode 2, Sydney and Danielle break down what AI actually is, where it came from, and how property managers can use it for more than drafting emails. We cover how AI can triage maintenance requests and contact vendors for you, answer routine tenant questions straight from the lease, and why a general chatbot is the wrong place for tenant data. Plus, what you should never hand over to AI.In this episode:- AI didn't start with ChatGPT- How AI handles maintenance, from "have you tried the breaker?" to booking the vendor- Answering tenant questions from the lease, automatically- Why tenant data needs a secure, property management tool- What not to use AI for: money and relationshipsThis episode is sponsored by MagicDoor, AI-powered property management software for the modern property manager. Podcast listeners get 30% off their first year at https://magicdoor.com/modern

Meet your hosts.

In the first episode of Property Management 2.0, Sydney and Danielle Radden share how they got here and why they started this show.

Sydney is a 25-year-old property manager who grew up going to properties with her dad. A few years ago, he was still printing out Excel spreadsheets to track rent. Danielle is the CMO of MagicDoor, with a background in neuropsychology and years of writing about why people do what they do.

In this episode:

- How Sydney got her dad to stop printing spreadsheets and collect rent online

- Why ChatGPT changed how property managers work

- Why your automatic rent reminder already counts as AI

- Why tech can't replace your relationships with tenants, owners and vendors

New to AI and automation? You don't have to be tech savvy to start. If you can send a text, you can do this.

This episode is sponsored by MagicDoor, AI-powered property management software for the modern property manager. Podcast listeners get 30% off their first year at https://magicdoor.com/modern