Property Management & Me

"My view with AI is you've got to pick a system that's simple enough, or you're going to be sort of burnt before you start. But you've just got to get started, this is exciting."
— Ben Burton

This episode features practical tips from Ben Burton from ReHeroes and Kate Sunol from PropertyMe on mastering AI chatbots to reduce repetitive conversations.

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Connect with Ben Burton — reHeroes
Connect with Kate Sunol — PropertyMe

"From a leadership perspective, I think that the goal is to help people to find their value in the new way of working."
— Sarah Dawson

This episode features  tips from Sarah Dawson and Kate Sunol from PropertyMe on how to support your staff through change by sharing the vision and guiding them to find their value.

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Connect with Sarah Dawson and Kate Sunol — PropertyMe

“Yes we've had, you know, two months of no interest rate rises but the pressure is now kicking in from months four, five and six. So it's more important now to be on the phone to landlords and checking in with where they are." 
— Ricky Briggs

This episode features  tips from Ricky Briggs, Advantage Group and Kate Sunol, PropertyMe on how to know how to help landlords navigate mortgage pressure, and keep business within the agency.

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Connect with Ricky Briggs — Advantage Group
Connect with Kate Sunol — PropertyMe

“One of the things I always look at is do their strengths complement yours? You know, have you done a team profiling session? Do you know what each other's strengths are? Because obviously like can attract like and we don't want to be building a team or building ownership around the same type of people.” 
— Kristen Porter

This episode features practical tips from Kristen Porter, O*NO Legal and Kate Sunol, PropertyMe on how to know when it's right to lock in the golden handcuffs, and setting up partnerships to succeed.

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Connect with Kristen Porter — O*NO Legal
Connect with Kate Sunol — PropertyMe

“A lot of the reasons that people get into a job are those tangible benefits that you see, like: it's a good salary, I can work Monday to Friday, or whatever it is. And then what keeps them there is the intangible stuff which for Property Managers. A lot of what I hear is how meaningful their work is, I think that's so important to acknowledge that.” 
— Sharni Campbell

This episode features practical tips from Sharni Campbell, SC People and Kate Sunol, PropertyMe on what does a professional, 'career' Property Manager how to match the right candidate to the the right team for long term success.

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Connect with Sharni Campbell — SC People
Connect with Kate Sunol — PropertyMe

"The other big piece of that is actually understanding what these assets are worth in the home. Because as an owner, if I want to say hey just slap another hundred dollars to fix that oven, but in reality that oven is 10 years old, it’s had 10 maintenance jobs and it’s not worth anything anymore, that’s just an irresponsible decision financially."
— Taylor Coleman

This episode features practical tips from Taylor Coleman from Tapi and Kate Sunol from PropertyMe on the What level of service is expected from landlords and tenants, what is achievable, and if a repair and maintenance process can actually add value to your property management service.

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Connect with Taylor Coleman — Tapi
Connect with Kate Sunol — PropertyMe

“If you are that person in leadership put up your hand and offer your services as a mentor to others because although you might be giving your time, it is really rewarding to know that you are helping someone else through their career and their journey as well.” 
— Hayley Mitchell

This episode features practical tips from Hayley Mitchell, Mitchell PT, and Kate Sunol, PropertyMe on fostering the success of new talent in our industry through training, mentoring, and building a community.

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Connect with Hayley Mitchell — Mitchell PT
Connect with Kate Sunol — PropertyMe

“Everything that's great in my life has come from the property industry. The most amazing experiences, travel, lifelong friendships. I imagine myself with sort of this image in a book one dimensional black and black and white on the paper. And real estate has coloured me in and, and brought me to life.” 
— Katrina Tarrant

This episode features practical tips from Katrina Tarrant from Harcourts and the NSW Property Services Expert Panel and Kate Sunol from PropertyMe on stepping up and taking every opportunity available for your career.
 
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Connect with Katrina Tarrant — Harcourts
Connect with Kate Sunol — PropertyMe

“So it absolutely all comes down to preparation. We can't say that enough to anyone changing software, prepare, prepare, prepare.” 
— Natalie Hastings

This episode features practical tips from Natalie Hastings from hastings + co and Kate Sunol from PropertyMe on how to plan and manage a software migration and set your team up for success.
 
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Connect with Natalie Hastings — Hastings + co
Connect with Kate Sunol — PropertyMe
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“Questions hold the answers... so the more questions that you can ask in all areas, especially to you clients, the more that you're going to learn.” 
— Hermione Hart

This episode features practical tips from Hermione Hart from Sidekick Consulting and Kate Sunol from PropertyMe on how asking the right questions can help you identify your customer's "why" and craft your messaging to show how you help support them in achieving their goals.
 
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Connect with Hermione Hart — Sidekick
Connect with Kate Sunol — PropertyMe