There are lots of things to protect with your social media platforms and your website. Are you on top of them? Or are bad actors smearing your name and reputation just to get a reaction. Time to ban, block and delete the bots and the bad actors! You must monitor your areas and respond to customer requests. Who does it in your business? Do they really know how to use these platforms or do you just assume they do because they are "younger" - make sure they know what they are doing! A good listen. Have a great day! - Jan

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