Episode 3 features NIST Baldrige Performance Excellence Program Manager Dr. Kelly Welsh and CMTC Quality Practice Lead Eliot Dratch. Kelly and Eliot explain what the “Job Quality Toolkit” is, its connection to the Baldrige Excellence Framework, and how it can help manufacturers attract and retain high-performing employees. Kelly and Eliot then detail the eight drivers of job quality that turn a routine occupation into a high-quality job where your employees feel respected, valued, and important.