Provoke.fm Media

The pitfalls of payments platforms that are “good enough”

Detailed Summary:

In this Finovate Podcast episode, host Greg Palmer interviews Rouzbeh Rotabi, Chief Revenue Officer at Qolo, about payment infrastructure modernization. Rotabi, with over 20 years of experience in fintech and payments, explains that banks face three main challenges: financial pressures to increase commercial deposits (especially following recent bank runs), infrastructure limitations of legacy systems, and the need to improve customer experience. He emphasizes that many financial institutions are reaching “terminal velocity” with their current technology, forcing them to hire additional staff and implement workarounds rather than adopting more scalable solutions.

The discussion highlights the false comfort of “good enough” payment systems in today’s competitive landscape. Rouzbeh advises financial executives to evaluate their infrastructure by examining how much “load weight” their current systems create—specifically, whether they’re continuously hiring more staff or consultants just to maintain existing systems. He recommends analyzing growth patterns over the past five years to determine if operational expenses are scaling disproportionately to business growth, and to gather direct customer feedback about their experiences with current platforms.

When implementing new payment technologies, Rotabi explains the trade-off between speed to market and maintaining control. He notes that additive solutions like Qolo’s virtual account management can integrate with existing cores without complete replacement, making implementation faster and less disruptive. The conversation distinguishes between consumer and commercial payment systems, suggesting that commercial implementations offer more flexibility and tolerance for minor disruptions compared to consumer-facing solutions where even small errors can significantly impact customer trust. Ultimately, the podcast emphasizes that financial institutions must modernize their payment infrastructure to meet evolving customer expectations and remain competitive.

More info:

Qolo: https://qolo.io/ ; https://www.linkedin.com/company/qolo/

Rouzbeh Rotabi: https://www.linkedin.com/in/rouzbehrotabi/

Greg Palmer: https://www.linkedin.com/in/gregbpalmer/

Finovate: https://www.finovate.com; https://www.linkedin.com/company/finovate-conference-series/

#Finovate #Qolo #podcast #fintechpodcast #financialservices #payments #infrastructure #fintech #finserv #modernization #innovation #startup #banking

In this episode, Paolo Sironi interviews Sangeet Paul Choudary, author of Reshuffle: Who Wins When AI Restacks the Knowledge Economy. They discuss how AI is set to transform the global economy and company operations by redistributing power among key players. Sangeet’s research delves into four central tensions: workers versus their software tools, tool providers versus the companies that purchase them, consolidating businesses versus the industries they disrupt, and empowered individuals versus established incumbents. Drawing on compelling examples, historical parallels, and innovative perspectives, this conversation uncoves the opportunities and challenges AI presents—and reveals who stands to succeed or struggle in this reshuffled landscape.

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Sangeet Choudary – https://www.linkedin.com/in/sangeetpaul/

In this week’s episode Steve Suarez from Horizon X Quantum and one of the speakers at the Futurists Summit discusses the reality of the famed Q-Day or Quantum Day – a date sometime in the near future when Quantum computers can break our existing RSA encryption technologies exposing banks, government and military to significant cyber security risk. How real is it and how can we prepare our institutions for this change? Suarez and Brett get into it.

This week on Breaking Banks we’re continuing our series on Brett King’s new book, Branch Tomorrow. We feature interviews with some of Brett’s contributing authors: Bruno Diniz, Efi Pylarinou, Jim Marous, Paolo Sironi, and Richard Turrin. Each author brings specialty in different markets giving Branch Tomorrow a multi-perspective look at banking, banking culture, changes in ‘branching’ and the future of financial services across the globe, from the US to India, China, and Latin America.

In this episode, Brett speaks with Richard Turrin, an industry leader in fintech innovation and digital transformation, and Author of Cashless: China’s Digital Currency. Brett and Richard delve into the robust digital financial services landscape in China which experienced significant digital disruption starting in the mid-2010s. You’ll hear how bankers there are still reeling from the unprecedented scale of disruption brought on by MYbank, WeBank, WeChat and Alipay.

Then, Brett connects with Paolo Sironi, Global Research Leader in Banking and Financial Markets at the IBM Institute for Business Value and host of Provoke.fm‘s Bankers Bookshelf podcast. Paolo shares insights from the Eurozone on branch transformation, highlighting how some European banks are embracing digitization by evolving their branches. He discusses how they are balancing digital and physical presence by adjusting their in-branch product offerings, with a focus on personalization, financial inclusion, and maintaining strong customer engagement.

Tune in now for these insightful conversations! Branch Tomorrow, available mid-September, is an invaluable resource for bankers, regulators, fintech innovators, and future-focused leaders dedicated to thriving in the digital transformation of finance. The future of banking is here!

Your new go-to-market(ing) strategy – balancing compliance and speed with agentic AI

Detailed Summary:

In this Finovate Podcast episode, Greg interviews Asaf Baciu, President and Co-Founder of Persado, an agentic AI platform that optimizes both marketing performance and regulatory compliance for financial institutions. Assaf explains how banks and fintechs currently face a significant challenge with disjointed marketing and compliance teams, resulting in inefficient content approval processes that can take up to 12 weeks for a single subject line. This slow process prevents financial institutions from competing effectively in today’s fast-paced market against neobanks and other digital competitors.

Persado’s solution leverages AI to analyze content against both performance metrics (based on over a million A/B tests) and regulatory requirements (using specialized AI agents for different regulations). The platform can evaluate marketing content, identify compliance issues, suggest improvements, and generate compliant alternatives that still perform well. This approach has helped customers reduce approval times by 85-90%, cutting processes from weeks to hours. The technology is particularly valuable for sponsor banks managing fintech programs, where reviewing content like social media videos traditionally requires manual transcription and lengthy back-and-forth communications.

Assaf emphasizes that AI is ideally suited for this application because it can efficiently analyze thousands of pages of regulations and predict marketing performance based on vast amounts of data – tasks humans cannot perform at the necessary speed and scale. Currently working with eight of the top ten U.S. banks, Persado brings ten years of experience applying AI at scale within financial institutions. Assaf will be speaking FinovateFall (September 8-10) on a panel about harnessing AI in financial services, where he hopes to connect with executives concerned about growing their businesses responsibly.

More info:

Persado: https://www.persado.com/ ; https://www.linkedin.com/company/persado/

Assaf Baciu: https://www.linkedin.com/in/assaf-baciu-17a4b3/

Greg Palmer: https://www.linkedin.com/in/gregbpalmer/

Finovate: https://www.finovate.com; https://www.linkedin.com/company/finovate-conference-series/

#Finovate #podcast #fintechpodcast #financialservices #marketing #compliance #fintech #finserv #financialmarketing #AI #innovation @#startup #banking #agenticai

In episode 8 of Breaking Banks Africa, host Matteo Rizzi speaks with Kigali-based entrepreneur Philip Ngarambe, now Entrepreneur in Residence at ALX Ventures. Philip recounts his journey with AC Group, the company that transformed urban transport in Rwanda by introducing digital “tap & go” bus payments. What began as a mobility solution quickly evolved into a driver of financial inclusion, proving how everyday services can seamlessly bring people into the digital economy.

Philip reflects on scaling a disruptive business, the importance of mentorship, and why investing in youth-led ventures is vital for Africa’s future. At ALX Ventures, he supports young founders in turning ideas into sustainable companies, while emphasizing AI, bottom-up innovation, and solving non-obvious but high-impact problems.

The episode also highlights upcoming opportunities for collaboration, including the Global SME Finance Forum in Johannesburg (September 2025)—a key event for exploring fintech, inclusion, and SME growth on the continent.

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August was hosted by Matteo Rizzi and the conversation features Ian Horne, Head of Content at Saxo Bank, and Sarah Kocianski, fintech consultant and former CEO of Fintech Wales, discussing major developments in the sector. They begin with AI-powered browsers, weighing opportunities for personalization against serious risks to privacy, data usage, and transparency. Klarna’s evolution from buy-now-pay-later to a full shopping ecosystem, its regulatory positioning, and plans for an IPO are explored, alongside broader BNPL growth. The panel highlights stablecoins, with Tether’s investment in Juventus and African startups signaling their role in remittances, cross-border payments, and the need for banks to provide liquidity. They also address implications for global currencies and financial infrastructure. Discussion then shifts to “agentic” AI in insurance, examining benefits of automation versus risks of mis-selling and lack of human empathy. Finally, they reflect on Africa’s rapid fintech growth, reduced U.S. funding, and Europe’s opportunity to increase investment.

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Connect with our guests:

Sarah Kocianski: https://www.linkedin.com/in/sarahkocianski

Ian Horne: https://www.linkedin.com/in/ian-horne-86335399/

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JOIN THE GLOBAL SME FINANCE FORUM – SEP 15-17, Johannesburg, South Africa: https://registration.globalsmefinanceforum.com/sme/begin?c_5950203%5B0%5D=33877891&c_5950819=33888776®_type_id=856543&ref=GSMEFF25-IND-PTNR-BBE02&code=GSMEFF25-IND-PTNR-BBE02

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This week on Breaking Banks we’re excited to introduce Brett King’s latest book, Branch Tomorrow. This new book re-examines our understanding of bank branches, banking culture, and the future of financial services across the globe, from the US to India, China and Latin America.

In a special Breaking Banks series, Brett interviews contributing authors Bruno Diniz, Efi Pylarinou, Jim Marous, Paolo Sironi, and Richard Turrin to deliver a multi-perspective global look at banking. Each author brings specialties in different markets; all analyzing changes and data from the past decade to what’s been happening with branch banking and providing insights into the ongoing transformation in finance.

In this conversation, Brett speaks with Bruno Diniz, Financial Innovation Expert, Bestselling Author, Speaker and Professor specializing in fostering financial innovation in Latin America. They delve into the evolution of banking in Brazil and LATAM, particularly the decline of traditional bank branches and the rise of digital banks like Nubank with its rapid growth in Latin America (123 million+ customers). They also explore the impact of regulatory changes, the economics of digital banking, and the role of innovative payment systems like PIX while discussing the challenges traditional banks face in adapting to this rapidly changing financial landscape.

We encourage you to listen now and stay tuned for more in this series!  Branch Tomorrow, releasing in September, is a must-read for bankers, regulators, fintech innovators, and future-focused leaders eager to thrive in the digital transformation of finance. The future of banking is here! 

Fighting crime through collaboration – lessons from a retired DEA Special Agent.

Detailed Summary:

In this Finovate podcast episode, host Greg Palmer interviews David Tyree, a retired DEA special agent now serving as a senior advisor with Valid8 Financial. Tyree shares his extensive career journey from joining the DEA in 1998 to working in various locations including New Mexico, Oregon, Europe, West Africa, and Wyoming. Early in his career, he discovered the effectiveness of targeting criminal organizations’ financial assets, which led to developing strong relationships with financial institutions. Tyree emphasizes that successful investigations require humility and collaboration between law enforcement and banks, noting that both sides benefit when they share information openly rather than remaining guarded.

Throughout the conversation, Tyree highlights the importance of understanding criminal typologies in financial crime detection. He discusses technological advancements that have improved financial crime investigations, including CSV files, online typology resources, and third-party monitoring software. Despite these technological improvements, Tyree consistently returns to the human element as critical, stressing that banks should focus on making their customers “the heroes of their stories” by educating them about fraud risks and empowering them with information to protect themselves, particularly vulnerable populations like the elderly.

In his current role at Valid8, Tyree helps law enforcement make sense of money movement patterns, with the platform having helped him discover an additional million dollars in a case where he had initially seized $200,000. He advises financial institutions to prioritize understanding criminal typologies across various crimes including human trafficking, drug trafficking, fraud, and elder abuse. Tyree concludes by emphasizing two key elements for effective financial crime prevention: understanding what criminal activity looks like in financial data and fostering greater collaboration between banks and law enforcement agencies to share emerging trends and patterns.

More info:

Report: https://www.valid8financial.com/money-laundering

Valid8: https://www.valid8financial.com/ ; https://www.linkedin.com/company/valid8-financial/

David Tyree: https://www.linkedin.com/in/davidatyree/

Greg Palmer: https://www.linkedin.com/in/gregbpalmer/

Finovate: https://www.finovate.com; https://www.linkedin.com/company/finovate-conference-series/

#Finovate #podcast #fintechpodcast #financialservices #financialcrime #moneylaundering #fintech #fraud #antifraud #money #innovation #startup #banking

Think about the place where you live. Every inch of every city and suburb has been designed by other humans. For better or worse, their choices determine how the world around you works, and how you live and navigate through it.  Jeff Speck is the world’s leading exponent of the concept of the “walkable city”, human-centered urban centers.  In this episode of the Futurists, Jeff shares his inspiring vision of the city of the future. Topics include; the New Urbanism, how cities foster society, the impact of the automobile on the organization of society, the goals of city planning and urban design, organic neighborhood evolution versus top-down zoning, the consequences of the 1969 World’s Fair, how lifespans increased when factories were separated from living quarters, how mass transit systems shape the growth of cities, and how automation and robotics will shape the city of the future.