In this episode, Troy Wright sits down with Ian Watts, Office Manager at the Lidcombe Coroner’s Court and a PSA delegate, to pull back the curtain on one of the most misunderstood parts of the NSW justice system. Ian shares his journey from the private sector to a career defined by the intersection of law, medicine, and deep human empathy.

We explore the massive scale of the court’s operations—handling roughly 8,000 cases annually—and the delicate balance staff must strike when assisting families through their darkest moments. Ian also discusses the vital role of the PSA in supporting the mental health and resilience of public servants who face vicarious trauma daily as part of their "occupational hazard".

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