Join Susan Pearce as she explores the future of personalised, digitally enabled healthcare in New South Wales, unpacking key successes and priorities for 2025. In this episode, she discusses how value-based care is transforming patient outcomes, the importance of integrating digital tools with human connection, and how collaboration and partnerships are driving innovation across the healthcare sector. Susan shares insights on striking the right balance between digitisation, self-service, and maintaining the human touch, ensuring that technology enhances rather than replaces meaningful patient care. Tune in to discover how NSW Health is reshaping healthcare delivery to be more connected, efficient, and patient-focused.

Susan Pearce, Secretary, NSW Health

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In this episode, Danielle from Trillium Health Partners discusses strategies for addressing workforce challenges in Canadian healthcare. She shares insights on optimizing staffing models through flexible work arrangements and task delegation, while balancing cost control and preventing burnout. Danielle highlights the importance of training and upskilling initiatives, which have improved staff retention and patient care, and calls for broader support for professional development. She also explores how Trillium leverages technology, like automation and AI, to reduce administrative burdens and enhance efficiency. Addressing the skilled worker shortage, Dannielle emphasizes collaboration between healthcare providers, educational institutions, and government agencies for sustainable solutions. Looking ahead, she shares trends in workforce management and offers advice for HR leaders navigating labor cost and staffing challenges. A valuable listen for healthcare professionals seeking innovative solutions.

Danielle Sanagan Chief Human Resources Officer/VP People Servces, Trillium Health Parnters

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In this episode Jennifer Franks reveals how Zero Trust Architecture (ZTA) is revolutionising cybersecurity in government. Unlike traditional security models, ZTA eliminates implicit trust by enforcing continuous verification, strict identity authentication, and least privilege access, ensuring robust protection against unauthorised access and data breaches. The discussion highlights critical gaps in inventory and access management faced by federal agencies and emphasises the need for continuous monitoring and cataloging of data and network assets. We also examine how ZTA is an ongoing security process, requiring a phased implementation approach and continuous security awareness training to adapt to emerging cyber threats. Tune in to learn how Zero Trust is transforming cybersecurity into a proactive and resilient defence model for the public sector.

Jennifer Franks, Director Center for Enhanced Cybersecurity, GAO

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In this episode of Public Sector Podcast, we explore how AI is transforming digital government services. The Georgia Technology Authority is leading the way by developing an AI governance framework that focuses on responsible and ethical AI adoption. Key initiatives include workforce training, operational efficiencies powered by AI, and strategic partnerships to ensure transparent and equitable implementation. As AI becomes the next major experience layer in public services, this episode examines how governments can prepare for an AI-driven future by investing in AI literacy, establishing ethical guardrails, and maintaining human oversight in decision-making.

Nikhil J Deshpande, Chief Digital & AI Officer, Office of Digital Services & Solutions, Georgia Technology Authority, State of Georgia

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Herbert Paguas explores how Uruguay's government has used digital technology to improve public services and what others can learn from their approach. He looks at the challenges they faced during their digital transformation, how they tackled them, and the impact on economic growth, social inclusion, and citizen engagement. Uruguay's journey offers valuable insights into building a more connected and efficient digital society.

Herbert Paguas Executive Director, National Agency for e-Government and Information Society (AGESIC)- Uruguay

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Here, Angela Shell dives into ways to make procurement more efficient, sustainable, and inclusive. She covers how technology is improving transparency, strategies for choosing eco-friendly products, and ways to get the most value from group purchasing agreements. Angela also looks at how to create more opportunities for diverse suppliers, like small and minority-owned businesses, and explores innovative bidding methods, such as reverse auctions, to streamline procurement.

Angela Shell, Chief Procurement Officer, Department of General Services (DGS)

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Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery.

James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service.

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Every project, big or small, comes with the risk of not meeting its goals in terms of value, cost, or timing. Join Prashant Bakshi as he shares insights on finding the right balance between quality and speed. Customers often prefer a product that's "good enough" if it's delivered on time, but many projects miss this expectation by over-focusing on quality. On the flip side, some projects are completed within budget and schedule but still fail to meet customer needs. Prashant will discuss his experiences leading projects where balancing quality, cost, and timeliness was crucial, while always keeping the end goal in focus.

Prashant Bakshi, Chief Customer Officer, New Zealand Qualifications Authority

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In this interview, Katie Alexander from Australian Psychological Services and Charlie Hamer, co-founder of Public Sector Network, discuss how public sector organisations can create inclusive workplaces for neurodivergent and psychosocially diverse employees. Learn about the challenges in recruitment, how to avoid biases, and the importance of a strengths-based approach. This video provides practical HR leadership insights to foster an inclusive, diverse workforce in the public sector. Explore strategies for making reasonable adjustments and supporting neurodivergent individuals in your team.

Katie Alexander, Organisational Psychologist and Principal Consultant, Australian Psychological Services

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In this Government Keynote session, we hear insights from Raj Thuppal, Executive Vice-President, Shared Services Canada on his department's new strategic direction to accelerate progress in areas of digital services, connectivity, hosting and cyber security. Our government leader describes how to collaborate with partners and clients for a world-class enterprise-wide government IT and digital landscape and he discusses how he and his team have been improving digital service delivery through Canada's Digital Ambition.

Raj Thuppal, Executive Vice-President, Shared Services Canada

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