Punk Rock HR

This week on Let's Fix Work, I am excited to introduce you to Rana Stanfill-Hobbs. She wears many hats, including Director of Insights at Ultimate Software (our sponsor), mom, step-mom, musician, and consummate learner. On today's episode, Rana and I talk about enterprise software and technology, of course. We also talk about her journey from someone who recognizes patterns to an individual who's living a full and authentic life at work. Rana is also the founder of Compass Credo, a website that helps people achieve their best lives and live according to their own set of values. I love it! It's not often that I speak to someone who's an artist, singer, and songwriter, as well as the Director of Insights at a technology company. Rana's background and expertise are really fascinating. If you love strong women, technology talk, and learning how to live an authentic life, then sit tight and listen to this episode of Let's Fix Work.

In this episode, you'll hear:

1. The influences of creativity and understanding how to create the best work environments
2. Recognizing what you're good at and how you excel
3. The importance of having an open dialogue with customers to determine where they are in their journey, everyone is at different experience points
4. Balancing the excitement of introducing a new technological platform in a company and why it's important to slow the pace when onboarding
5. Moving towards an honest conversation about imperfect solutions that can help move an organization forward
6. How technology can help with positive conversations such as continuous performance management
7. How to be your authentic self at work

"The more that you can be human, more authentic, and the more holistic you are thinking about life and the work that you're doing, the better you can navigate all of this. And the more powerful the connections are that you have with your customers, your colleagues, and with people in general." ~ Rana Stanfill-Hobbs

Resources from this episode:

Thank our sponsor: Ultimatesoftware.com/LFW

Rana Stanfill-Hobbs on LinkedIn: https://www.linkedin.com/in/ranahobbs CompassCredo on LinkedIn: https://www.linkedin.com/in/compasscredo CompassCredo on Facebook: https://www.facebook.com/pg/compasscredo/

Compass Credo https://www.compasscredo.com

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We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.

Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

This week on Let's Fix Work, I'm talking to Max Yoder, Co-Founder and CEO of Lessonly. Lessonly is an online service that provides bite-sized learning with big impact to today's trainers, managers, and subject-matter experts to help them create training content in minutes. Max is also the author of Do Better Work: Finding clarity, camaraderie, and progress in work and life.

In today's episode, Max and I flex our Midwestern accents and talk about training in the workplace. We also talk about vulnerability, leadership, and nonviolent communication. Not bad for a kid from Goshen, Indiana, right? So if you like tech entrepreneurs who don't pat themselves on the back for simply being CEOs, you're going to love Max!

In this episode, you'll hear:

1. How Lessonly got started and how it addressed the need for training software in the workplace
2. Max's impression of Human Resources in the workplace today
3. About Max's book, Do Better Work, and what drove him to write it
4. What is actually means to "do better work"
5. Vulnerability: why Max doesn't use the word and what he thinks it has to do with work. Plus, what to tell someone who has no space to be vulnerable in their job
6. How Max got to a point in life where he actually gave a shit about work
7. The Lessonly conference, some speakers that will be attending and what attendees can look forward to in 2019
8. Max shares his thoughts on broken workplaces and what he thinks the first step is in fixing them

Resources from this episode:

Thank our sponsor: Ultimatesoftware.com/LFW

Book: Do Better Work: Finding clarity, camaraderie, and progress in work and life

https://amzn.to/2USQlg7

Megan Jarvis, PHR: https://www.linkedin.com/in/megan-jarvis-phr-41961327/

https://www.indystar.com/story/money/2015/05/22/lessonlys-max-yoder-next-

tech-star/27743731/

Lesson.ly: https://www.lessonly.com/yellowship/

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We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.

Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

This week's episode features Jeanette Bronée, performance strategist, culture coach, wellness advocate, and founder of Path For Life, Inc. Jeanette helps leaders and companies rethink performance by asking "The Right Why®" so they can lead themselves and their people better and achieve sustainable success. She is passionate about how we can create a culture of care by unlocking what truly drives performance, engagement, and motivation from the inside out.

In this episode, we talk about the intersection of wellness, well-being, culture, leadership, and performance. In addition, Jeanette shares a poignant story about her mother. She also sweetly talks about her father who was also an executive headhunter. If mental illness has touched your life, or you simply want to know how to take better care of yourself, and also want to know what well-being has to do with leadership and performance, I promise you don't want to miss this episode. Sit back and listen to a special and very human episode of Let's Fix Work.

In this episode, you'll hear:

1. Jeannette's idea of changing the nature of work and the importance of self-care
2. Her unique approach to fixing work
3. Applying the methodology of thinking as your employee's clients when a conflict arises, how it can help clear the fog and makes relationships a little bit different
4. What is making us sick at work and how we can overcome it
5. The connection between nutrition and work and what Jeannette is doing to advocate for better nutrition
6. Advocacy of mindfulness, what it is, and the applicability for the workforce
7. Jeannette's thoughts on creating a company culture of pausing, and what could change
8. The role of leadership in fixing work, creating a less toxic and more engaging culture, climate, and work environment

Resources from this episode:

Thank you to our sponsor: Ultimatesoftware.com/LFW

Website: http://www.jeanettebronee.com

For videos:https://www.jeanettebronee.com/keynote-speaker/

Blog: http://pathforlife.com

Twitter: http://twitter.com/jeanettebronee

LinkedIn: http://linkedin.com/in/jeanettebronee

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We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.

Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

This week on Let's Fix Work, I am joined by Dr. Daniel Crosby. Dan is an author, psychologist, and Chief Behavioral Officer at Brinker Capital. His primary focus is in behavioral economics and understanding how we make decisions around money. Dan and I met almost a decade ago, at a time when the economy wasn't doing very well. Since then he has published two books on the topic of wealth, money, and psychology. In this episode, we talk about behavioral economics in the workplace and why it all matters.

If you are interested in the role behavioral economics plays in the market, the workplace, and how it affects our decisions, tune into this episode of Let's Fix Work.

In this episode, you'll hear:

1. Can we be doing better with our money?
2. Willpower and why relationships and context matters
3. Freewill, do we still have it?
4. We answer the question, is the market consistently eroding what's in our best interests?
5. Designing better employment experiences
6. The role and responsibility of people in power

On decision making: "Putting yourself in the right situations is a very big deal because we have limited willpower. Surrounding yourself with good people and being in good places is more than half the battle." Dr. Daniel Crosby

Resources from this episode:

Thank you to our sponsor: Ultimatesoftware.com/LFW

Dan Crosby TW https://twitter.com/danielcrosby

Dan Crosby LI https://www.linkedin.com/in/danielcrosby

Dan Crosby Books:

The Behavioral Investor https://amzn.to/2STAo7q

The Laws of Wealth: Psychology and the secret to investing success https://amzn.to/2VPVK7C

Everyone You Love Will Die https://www.kickstarter.com/projects/458001451/everyone-you-love-will-die

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We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.

Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

This week's episode is special because we have hit our 50th episode milestone! I am thrilled that our Let's Fix Work community is thriving. Today, I want to focus on doing the inner work so that you can have the best year yet. As I always say, we fix work by fixing ourselves.

In this episode, I share my top three mindset tips I've learned from friends, colleagues, and guests on this podcast. My tips will help you reflect where you spend your time, rethink who gets your attention, and encourage you to be of service to those around you. So if you are ready to make a lot of money, kick butt, and take names, then sit back and listen to this episode of Let's Fix Work.

In this episode, you'll hear:

1. What having a healthy mindset has to do with success
2. Rethinking the way you manage your time and expectations
3. Setting clear expectations on performance and stop wasting emotional and physical energy on poor performers
4. The importance of reimagining your brand and being of service

Resources from this episode:

Thank our sponsor: Ultimatesoftware.com/LFW

Jesse Itzler https://jesseitzler.com/

Kevin Kruse https://www.kevinkruse.com/

Laurie Ruettimann https://laurieruettimann.com

We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.

Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

In this episode of Let's Fix Work, I talk with Professor Amy Edmondson from Harvard Business School and author of The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. HR leaders and executives love this book, and they love Amy for her rigorous take on what it means to create a high performing and humane work environment. Her name and ideas come up in my social circles over and over again. I've come to know of Amy's work through many women that I admire. And since it's really important to them, it's equally important to me.

So if you are interested in psychological safety, inviting participation, and creating a productive workplace of tomorrow, then listen to this week's episode of Let's Fix Work.

In this episode you'll hear:

1. Why organizations are fearful in the workplace today
2. Why people need to understand that our human instincts, and especially our human instincts in hierarchies, are at odds with our organizational goals
3. The definition of psychological safety
4. How we reconcile psychological safety and corporate social responsibility
5. That psychological safety tends to be quite variable across groups in an organization
6. How leaders in the middle have figured out that they want their group, their part of the organization to be engaged, dynamic, energized, and candid
7. People need to feel free to be candid and feel free to offer candid feedback
8. How leaders can create that fearless organization, what it looks like, and some concepts leaders can use
9. Being a leader is so different than it was even 10 years ago, and it requires such an exceptional and extraordinary skill set
10. What the fundamental job of a leader is today

"How can you create the conditions whereby we can show up and do the work we need to do, but also keep thinking about how will we be doing it better tomorrow?" ~ Professor Amy Edmondson

"Set the stage, invite participation, and respond productively." ~ Professor Amy Edmondson

Resources from this episode:

Thank you to our sponsor: Ultimatesoftware.com/LFW

Amy at Harvard Business School: https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6451

Amy on LinkedIn: https://www.linkedin.com/in/amedmondson/

The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth: https://amzn.to/2XntpqW

We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.

Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.

Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

This week I'm talking to radio personality, Ryan Arnold. He's a longtime friend and DJ at WXRT, Chicago's Finest Rock. He's also the founder of Desoto and State Communications. In today's show, we talk about what it's like to have a dream job and how health insurance makes dreams possible. We also cover side hustles, entrepreneurship, and the art and act of service.

If you want to hear how dream jobs happen with health insurance from a smooth-talking radio personality and PR professional, then sit back and listen to this episode of Let's Fix Work.

In this episode you'll hear:

1. Ryan's love of communicating,presenting, and being a personality: when he decided he was going to be in radio
2. His experience during the Great Recession, unable to find a job in radio and taking a job as a heavy equipment operator
3. The important lesson of checking ego at the door and coming back to earth
4. Benefitting from and having your world change from access to healthcare
5. The normal culture of a radio station versus the culture at WXRT
6. Having a dream job and Ryan's thought about it all
7. Ryan's passion for communicating on behalf of the little guy
8. Ryan's PR company, Desoto and State: why the company exists, who they work with, and the work they do

"I'm privileged to do this every day. I walk into the Prudential Building where the station is located, my key card beeps and I walk into the studio. I'm grateful every day." Ryan Arnold, DJ at WXRT

Resources from this episode:

Thank you to our sponsor: Ultimatesoftware.com/LFWDesoto And State Communications: http://desotostate.com/

Ryan on WXRT: https://wxrt.radio.com/hosts/ryan-arnold

Ryan on Twitter: https://twitter.com/RyanArnoldRocks

Ryan on Instagram: https://www.instagram.com/ryanarnoldrocks/

2112: https://2112inc.com

Maggie Rogers: https://www.maggierogers.com

Courtney Barnett: https://courtneybarnett.com.au

We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.

Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

This week on Let's Fix Work, I welcome entrepreneur and technologist, Armen Berjikly. Armen currently serves as the Senior Director of Growth Strategy at Ultimate Software, where his expertise in human-computer interactions drives Ultimate's artificial intelligence platform and direction. Prior to his time at Ultimate Software, Armen served as the Founder and CEO of Kanjoya, Inc., a workforce intelligence company that pioneered critical advancements and understanding of human emotion. Yes, all of this makes Armen expertly able to talk about AI in the workplace.

If you're interested in the hype, the reality, and hope of AI in the workforce, then sit back and listen to this episode of Let's Fix Work.

In this episode you'll hear:

1. The intersection of artificial intelligence (AI) in the world of work
2. What AI is and what it is not
3. Human Resources and AI: what AI is doing to help individuals make better decisions. Plus, will AI replace HR professionals?
4. The importance of building a code of conduct for AI
5. The red line that technology should never cross
6. How AI enables HR professionals to do their job more efficiently and how it enables them to enjoy their job
7. AI can help HR make decisions with more competence and more fairly
8. Armen's outlook as a leader, on the current state of work in the world today

"Solutions are rarely simple. It's rare to just throw a machine at a problem and magically everything will work, right? It has to be a partnership, like a symphony." ~Armen Berjikly, Senior Director of Growth Strategy, Ultimate Software

"It's so easy to put technology on a pedestal and worship it. But that's not the role that technology needs to play in society. We have hard decisions to make. Can technology help us make decisions better, more fairly, more quickly, and help us lead better lives?" ~Armen Berjikly, Senior Director of Growth Strategy, Ultimate Software

Resources from this episode:

Thank you to our sponsor: Ultimatesoftware.com/LFW

Armen on Twitter https://twitter.com/armenberjikly

Armen on LinkedIn: https://www.linkedin.com/in/armenb

How Your HR Department Can Develop an Ethical Stance on AI: https://hrdailyadvisor.blr.com/2018/11/28/how-your-hr-department-can-develop-an-ethical-stance-on-ai/

We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.

Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

Martin Moore is the founder and CEO of Your CEO Mentor. He is a successful CEO who has already walked the path of leadership and is now sharing what he knows about leadership with others. He is the "leader from down under," and is also my guest this week on Let's Fix Work.

In this episode, Martin and I talk about the five ways to kill your leadership career, the core skills needed to be an effective leader, as well as, the state of leadership today. So if you're looking to improve your leadership skills and want to hear from a man who knows a thing or two about leadership (and has a killer Australian accent), sit back and enjoy this episode of Let's Fix Work.

In this episode you'll hear:

1. Core leadership skills needed in the workforce today
2. How to know if you're ready for leadership
3. Tips for delivering feedback or receiving feedback when a conflict arises
4. How to avoid ambiguity as a career killer
5. Being mindful and focused as a leader and the need to carve out time for mindfulness
6. Martin writes that far too many leaders are working at the wrong level. He explains what this means
7. Martin shares what Your CEO Mentor is and the programs it is bringing to leaders in 2019 and beyond
8. Why resilience is so important to being a CEO and leader
9. The importance of integrity and character
10. Creating a company culture from the top down

"There are five basic skills for a leader. The first of those is communication, and when I say communication it's not just talking, because all leaders can talk. It's about listening and understanding the people that you're talking to. And, you need to have the ability to get the most out of your people by having the leadership dialogue that brings out their best." ~ Martin Moore, Founder and CEO, Your CEO Mentor

"Leadership drives culture and culture drives performance." ~ Martin Moore, Founder and CEO, Your CEO Mentor

Resources from this episode:

Thank you to our sponsor: Ultimatesoftware.com/LFWMartin Moore's website: www.yourceomentor.comConnect with Martin on LinkedIn: https://www.linkedin.com/in/martin-moore-075b001/ **Listeners Receive a 15% discount to Martin Moore's Leadership Beyond the Theory program: https://courses.yourceomentor.com/courses/lbt Use Discount Code LFW15 (Code is valid from Feb. 1st-28th. Class starts on Monday, March 4th)

We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.

Ultimate Software is hosting dozens of free, educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

This week on Let's Fix Work, I welcome Dr. Julena M. Bonner. She's an Assistant Professor in the Management Department of the Jon M. Huntsman School of Business at Utah State University. That's right everyone, this week we've got an academic in the house!

Dr. Bonner received her Ph.D. from Oklahoma State University and her research interests include behavioral ethics, ethical leadership, emotions, and workplace deviance. Recently, Dr. Bonner wrote a research paper on employee unethical behavior, which we'll cover in this episode.

So if you're interested in learning why employees spit in people's food (you betcha', we're going there) and how to mitigate this kind of bad behavior, sit tight and listen to this episode of Let's Fix Work.

In this episode you'll hear:

1. Dr. Bonner share why she began her research on customer and employee hostile interactions
2. Some types of lashing out behaviors employees displayed that Dr. Bonner observed during her research; including assault, sabotaging food, and more
3. Given the risks and consequences of employee bad behavior against customers, employees still do it and we explore some reasons why
4. Where emotional responses originate
5. Ways to mitigate employee bad behavior or stop it in its tracks
6. What a culture of ethical behavior and ethical leadership looks like

"When a work environment has a strong culture of ethical behavior to your formal policies and informal values exemplified by other employees and managers, employees are more likely to control their reactions and behave professionally when they're mistreated by the customer." ~ Dr. Julena M. Bonner

Resources from this episode:Dr. Julena M. Bonner: http://huntsman.usu.edu/directory/bonner-julena

Laurie on LinkedIn: https://www.linkedin.com/in/laurieruettimann/

Let's Fix Work on LinkedIn: https://www.linkedin.com/company/letsfixwork/