Watch this episode to learn how teams can practice empathy to deepen workplace connections.
Michael Ventura is the author of Applied Empathy. His work focuses on helping leaders and their teams catalyze change. He has worked with Google, Nike, Microsoft, the United Nations, and Obama administration. In this episode, he describes how businesses can measure empathy through KPIs including retention, performance, and profitability.
00:23 About Michael Ventura
02:25 Why the pursuit of self-knowledge is important to Michael
04:18 Michael's backstory
07:56 Does empathy enhance or inhibit performance?
10:57 How to overcome barriers to empathy
12:54 How can the design thinking approach improve relationships?
16:03 How to practice "empathic versatility”
18:55 Why high-performing teams use empathy as an accelerant
20:51 Michael responds to empathy cynics
22:53 The positive unintended consequences of the pandemic
26:24 Finding the balance between giving and getting
28:37 Michael Ventura’s Purposeful Empathy story
CONNECT WITH Michael Ventura
✩ LinkedIn https://www.linkedin.com/in/mvmvmv/
✩ Website http://consolidatedeggs.com
✩ Email [email protected]
✩ Website https://www.anitanowak.com/
✩ LinkedIn www.linkedin.com/in/anitanowak
✩ Instagram https://tinyurl.com/anitanowakinstagram
✩ Twitter https://twitter.com/anitanowak21
✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook
✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity
✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast
This episode was brought to you by Grand Heron International
✩ Website www.grandheroninternational.ca; www.ghi.coach
✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/
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Video edited by David Tsvariani