Episode 193: It's easy to explain what customer-centricity is NOT, but Ragna Ghoreishi helps us arrive at what it IS.

⏱️ Timestamps:

00:00:00 - Intro

00:01:53 - The challenge of customer centricity

00:02:28 - Why most companies aren't truly customer centric

00:05:27 - The balancing act of customer needs

00:07:29 - Avoiding the reactive CS trap

00:09:45 - The urgency of customer feedback

00:12:34 - "Good enough" is not good enough

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ragna Ghoreishi:

Ragna's LinkedIn: https://www.linkedin.com/in/ragnaghoreishi/

Mentioned in this episode:

Matik

The Segment