Former Fayetteville Assistant City Manager Jay Reinstein joined us in "The Bucket" to his journal with the Alzheimer's Disease and how he evolved into an advocate for the cause. Bobby Russell (HR Officer) also sat in on the conversation to discuss PWC's contributions through events and donations of funds and time. Click play and get connected!

The approximate 650 employees at PWC are essential in providing award-winning, safe, and reliable electric, water and sewer services to all our customers with rates that are among the lowest in the state. PWC offers benefits and perks worthy of being recognized as one of the best employers in North Carolina. Adrian Clarke (HR Advisor) and Lauren Armstrong (HR Programs Coordinator) joined us to discuss our organizational employment status, available opportunities, and future progression.

A new year brings the opportunity to create new routines. Marcus McLaurin, Customer Service Supervisor and Tiffany Barton, Customer Service Representative joined us to share some resource reminders and conservation advice that can help customers save throughout the year. We're kicking off the 1st edition of 2024 discussing ways our customers can conserve on their utility usage as well as save time and money.

The holidays are a joyful time to spend with family and friends, but a careless mistake could put a real damper on your festivities. Statistics show that during the holidays, there is an alarming increase in household fires, theft, and medical injuries. Ondrya Mangato (Safety, Health, & Environmental Manager) and Mike Shepherd (Sr. Safety, Health, & Environmental Project Coordinator) joined us to discuss the importance of safety during the holiday season. They also shared the safety philosophy at PWC for keeping our employees’ safety the priority. Tune in for some safety tips that just might save you or someone you care about.

Winter has arrived and you should know that extreme cold weather impacts your utility usage and your monthly bill. When temperatures drop below freezing for extended durations -- you and your home need to be prepared. PWC Customer Service Representatives Marcetta Dinkins and Lari Ann Miller stopped by "The Bucket" to share some advice for customers to manage your utility usage without losing comfort or driving up costs for the winter.

Preview episode with CEO/GM Timothy Bryant

Information technology (IT) is the use of any computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data. Mark Lawler, Chief Information Officer, stopped by to discuss the overall IT department, cybersecurity measures, thoughts on A.I., and the what's on the horizon. Be careful what you click, but it's safe to click play on this insight episode.

PWC is proud to serve the Fayetteville/Cumberland County area as a hometown utility and provide reliable electric, water and sewer services with rates that are among the lowest in the state. Our employees are all working together to meet our customers’ needs. On this episode, Tiffany Brisson (Customer Programs Call Center Supervisor) and Christina Gilmore (Senior Lead Customer Service Rep) joined us to discuss their time at PWC, various customer service options, and ways to conserve. When the going gets tough, our dedicated customer service professionals here to help. We honor each and every one of them.

This is the 20th Cybersecurity Awareness Month and it has grown into a collaborative effort between government and industry to enhance cybersecurity awareness, encourage actions by the public to reduce online risk and generated discussion on cyber threats on a national and global scale. Dave Ruiz, Cybersecurity Manager, joined us in "The Bucket" to introduce himself and chat about the measures taken in order to protect information and sensitive data for our community.

National Preparedness Month is recognized every September to increase awareness about the importance of preparing for potential disasters and emergencies that could happen at any time. Phil Harris, Executive Director for the American Red Cross (Sandhills Chapter) and Britten O'Quinn, Powerline Field Supervisor joined us in "The Bucket" to discuss making an emergency plan/kit for yourself and family, how PWC prepares for emergency situations, and how to minimize your risks by staying informed. Get prepared for another fun, informative episode!