PX Multifamily

By Mary Gwyn

If you ever thought, I may as well do it myself…it will be done faster, better, the way I want it…then this is for you. Tune in for why you should adjust your thinking and how to bring others alongsid... more

· Education

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FAQs about PX Multifamily:

How many episodes does PX Multifamily have?

The podcast currently has 36 episodes available.

PX Multifamily episodes:

April 03, 2024 006 | The Sound Guy | PX Multifamily
I've recently witnessed an act of pure servant leadership that inspired me and filled me with gratitude.
Welcome to PX Multifamily - the People Experience Podcast. I'm your host Mary Gwyn, and I'd like to share an uplifting story from a recent committee meeting at NAA Advocate where an unexpected figure - the sound guy - demonstrates the essence of servant leadership.
Amid the hustle of setting up and managing the event's technical aspects, his simple unexpected act of kindness helped the attendees and underscored the profound impact of serving others.
Servant leadership isn't just about grand gestures; it's about the small acts of kindness that often go unnoticed. From changing a roll of toilet paper to carrying stinky trash out of the kitchen, these moments truly define a service culture.
This simple story is a powerful reminder that servant leadership can make a significant difference in the workplace and the community.
It’s not about the job title or the responsibilities; it’s about the willingness to go the extra mile for others, improving people's experiences - one act at a time.
For more insights and inspiring stories, visit us at multifamilymedianetwork.com.
If this story has inspired you or made you reflect on the importance of servant leadership in creating a positive people experience, please like, share, and subscribe to our channel.
Your support helps us bring you more content like this.
servant leadership, people experience, NAA advocate, committee meeting, kindness matters, culture of service, inspiring stories, workplace culture, community impact, leadership qualities, sound guy, PX Multifamily
#ServantLeadership #PeopleExperience #CommunityImpact #WorkplaceCulture #InspiringStories #LeadershipQualities #NAAAdvocate #KindnessMatters #PXMultifamily #TheSoundGuy
...more
4min
March 27, 2024 005 | Power of No Blink Responses! | PX Multifamily
In this insightful episode, Mary Gwyn unveils the critical role of leasing professionals in the multifamily industry and the importance of enhancing their people experience.
Diving deep into the art of relationship-building, Mary contrasts the strategies of warm lead salespeople against the realities of challenging emotionally charged conversations.
Mary introduces the innovative concept of 'no blink responses'—a technique designed to navigate difficult resident encounters with grace and efficacy. She emphasizes the indispensable value of scripting and coaching in cultivating competence and confidence among leasing professionals.
Competence breeds confidence, and leasing professionals can achieve unparalleled success through dedication to personal growth and skill development.
For more insights and to further enrich your multifamily industry knowledge, visit MultifamilyMediaNetwork.com.
Like what you're learning? Be sure to hit that like button, leave a comment, and subscribe to our channel for more groundbreaking content. Share this video with your network to spread the word!
Chapters
00:00 Introduction and Importance of Leasing Professionals
00:46 No Blink Responses and Warm Lead Salespeople
03:38 Creating a Safe Harbor for Leasing Professionals
04:06 No Blink Responses for Difficult Conversations
05:30 Building Competence and Confidence
06:25 Scripting and Coaching for Difficult Conversations
09:47 Competence Leads to Confidence
10:16 Conclusion
multifamily industry, leasing professionals, people experience, warm lead salespeople, no blink responses, relationship building, scripting and coaching, competence and confidence
#MultifamilyIndustry #LeasingProfessionals #PeopleExperience #WarmLeads #NoBlinkResponses #RelationshipBuilding #ScriptingAndCoaching #CompetenceConfidence #MultifamilyCollective
...more
11min
March 20, 2024 004 | Meet Me at the Watercooler | PX Multifamily
In this insightful episode, Mary Gwyn delves into the often-overlooked significance of water cooler conversations within the multifamily industry.
These casual, serendipitous encounters aren't just about small talk; they're vital to building personal relationships, sharing innovative ideas, and maintaining a strong sense of community among team members.
This episode provides tools and insights to enhance team cohesion, foster innovation, and build a more connected workplace.
Please like, share, and subscribe for more valuable insights that can help transform your multifamily business.
Chapters 00:00
Introduction 00:30
Water Cooler Conversations 01:26
Transitions and Turmoil 03:19
The Importance of Communication 04:08
Creating Connection Opportunities 05:05
Budgeting for Team Lunches 06:03
Special Events for Team Building 07:02
Introverts and Water Cooler Talk 07:31
Building Trust Through Connection 07:59
Conclusion
...more
9min
March 13, 2024 003 | Here's a Sign That People Come First | PX Multifamily
Discover how Mary Gwyn tackles the delicate balance of putting people first in your company, especially during the crucial times when long-standing positions become vacant.
Mary discusses the tiny yet impactful steps managers can take to alleviate the added pressures of hiring while managing their workload.
Don't let your team bear the brunt of unfilled roles!
For more insights and strategies on leading your multifamily business with a people-first approach, visit us at multifamilymedianetwork.com.
Key Takeaways:
It is essential to fill vacant positions promptly to reduce stress and workload on existing team members.
Strategies for managers to balance hiring responsibilities with their day-to-day tasks effectively.
The negative impact of prolonged vacancies on team morale and productivity.
Practical tips for enhancing the hiring process and securing qualified candidates efficiently.
Remember to like, share, and subscribe for more valuable insights on managing and leading the multifamily industry.
Your support helps us share knowledge and strategies that make a difference!
Chapters
00:00 Introduction
00:31 The Impact of Vacant Positions
01:28 The Challenges of Covering the Role of Vacant Positions
03:23 The Downward Spiral of Open Positions
03:50 Tips for Effective Hiring
07:12 Putting People First
07:42 Conclusion
Mary Gwynn, people first, team morale, hiring challenges, vacant positions, multifamily leadership, management strategies, team productivity, efficient hiring, workforce optimization
#MaryGwynn #PeopleFirst #TeamMorale #HiringChallenges #VacantPositions #MultifamilyLeadership #ManagementStrategies #TeamProductivity #EfficientHiring #WorkforceOptimization
...more
8min
February 26, 2024 002 | Firing Isn't Fun...But It Should Be Fair | PX Multifamily
In this episode, Mary Gwyn discusses the importance of firing employees respectfully and effectively.
She shares a personal example of a poor firing experience and emphasizes the need for a well-defined process.
Mary provides tips for improving the firing experience, including clear communication in writing, scripting and rehearsing the conversation, and always providing a reason for the termination.
She advises against apologizing and highlights the importance of prevention through effective hiring and training.
Mary concludes by sharing his experience of being fired and its impact on her.
Takeaways:
Firing someone should never be a surprise and preceded by clear and concise discussions.
Take the time to script and rehearse the firing conversation to ensure clarity and professionalism.
Always provide a reason for the termination to avoid leaving the employee blindsided.
Avoid apologizing during the firing conversation and treat the employee fairly and kindly.
Prevention is critical, and investing in effective hiring and training can reduce the need for firing.
Chapters
00:00 Introduction
00:31 The Importance of Firing Well
01:01 Personal Example of Poor Firing
01:58 Process for Firing Well
02:28 Tips for Making the Experience Better
03:28 Clear Communication in Writing
04:28 Scripting and Rehearsing the Firing
06:06 Always Provide a Reason
07:32 Avoid Apologizing
08:25 Prevention is Key
09:22 Personal Experience of Being Fired
10:50 Conclusion
...more
12min
February 08, 2024 001 Three Ways to Keep a Rockstar
In this episode, Mary Gwyn discusses the concept of People's Experiences and their importance in the workplace. People Experience is broader than Employee Experience and requires intentional focus from employers.
The host emphasizes the value of employees and provides three gifts to enhance the People Experience: celebrating rock stars, paying employees fairly, and responding quickly to their needs.
The episode concludes with a reminder to be intentional and proactive in creating a positive People Experience.
People Experience is a broader concept than Employee Experience and requires intentional focus from employers.
Celebrating and recognizing employees as rock stars is crucial for a positive People Experience.
Paying employees fairly and regularly evaluating their compensation is essential for their satisfaction and engagement.
Responding quickly to employee requests and providing updates fosters a sense of care and importance.
Chapters
00:00 Introduction to People Experience
01:04 People Experience vs Employee Experience
02:01 The Importance of Employees
03:30 Gift 1: Celebrate Your Rock Stars
03:56 Gift 2: Pay Your People Fairly
04:57 Gift 3: Respond Fast
05:55 Summary and Conclusion
...more
8min

FAQs about PX Multifamily:

How many episodes does PX Multifamily have?

The podcast currently has 36 episodes available.