PYMNTS Podcasts

Customers love mobile banking, but also like going to the bank branch. Diebold Nixdorf’s Heather Gibbins talks about how banks can meet those complex needs.

Consumers can no longer be counted on to come to a bank, and for Green Dot, the question has become how to bring the bank to those customers.

The Internet is great for getting information to the masses, and terrible at protecting them from fraudsters who compromise consumers’ data and passwords to steal…well, everything. Amid the growth of connected commerce, Boloro CEO Karl Kilb says, the best way to safeguard transactions in the age of PSD2 and GDPR is to separate authentication from transactions and keep sensitive ID-focused data offline where it belongs.

P97 discusses the emerging connected-vehicle ecosystem, in which voice-assistant tech will open up commuter commerce and payments, and redefine backseat driver.

In this episode of "State Of", Fiserv’s Tim Ruhe, vice president, real time payments, weighs in on why we are at the beginning of a long term movement to real time payments in the US. Even with 56 real time payments rails on the horizon – and no shortage of complexity to connect FIs with those rails – he says we’re right where we need to be.

Alternative payments for leisure travelers exploded in 2018. And as Kristian Gjerding, Chief Executive Officer at CellPoint, and Ralph Kaiser President, CEO & Chairman of UATP, told Karen Webster the growth is really just getting started. Consumers have been trained to expect to pay their way, and players that want to keep flying the friendly skies need to deliver in those desires or risk saying goodbye to their customers.

The workforce skews tech savvy, younger…and remote. The way we pay and get paid is ever more intuitive, cued by Amazon and Uber. So it is – or should be – with corporate expense management, says PEX founder and CEO Toffer Grant. Embedding payments into workflows via “implied approval” can save money and grant the greatest gift of all to companies and workers – time.

Financial institutions are taking a closer look at artificial intelligence, but the road to true AI — as opposed to machine learning — can be complicated. Misconceptions about AI — about the data involved and its organization — can also hamper efforts. In this PYMNTS podcast, Karen Webster talks with Brighterion CEO Akli Adjaoute about getting past those mistaken views so that FIs can gain the benefits of AI.

Reviewing the latest edition of the PYMNTS/Hyperwallet Gig Economy Index, Hyperwallet SVP, Digital Markets, Michael Ting noted that payments isn’t just about getting the funds to workers fast for marketplaces, but getting them there fast and instantly useful to the worker. And that, he noted, is just a starting point; it only gets tricker from there.

Africa is home to 54 countries and hundreds of millions of smartphone users – young and tech savvy and ready to embrace digital payments and banking. Emergent’s Saqib Nasir talks about the opportunities and challenges that confront his firm – from FX to lack of infrastructure - in tackling the next great eCommerce frontier.