We’re still in the early earnings of merchants’ crafting truly omnichannel experiences. Jim Magats, SVP, omni payments at PayPal, tells Karen Webster while all firms must strive to meet consumers across “four domains” of interaction, the challenge is especially acute for smaller merchants.

Synthetic ID fraud is on the rise. Paramita Bhattacharjee, VP, product line leader for risk insights at Early Warning, tells PYMNTS that one of the most basic building blocks of identity – the Social Security number – can be used as part of a successful defense against fraudsters, helping FIs make sure they are doing business with legitimate customers.

‘Click to Pay’ was aimed at streamlining the checkout experience while boosting security in 2019. Mehdi Elhaoussine, senior vice president of strategy at IDEMIA and Ashish Bhatia, head of SRC products at Discover Global Network, told PYMNTS the tech is finally approaching critical mass — though further education of stakeholders is needed.

The increased ability to make payments quickly has opened a world of opportunities, but it has also brought with it a heightened risk of fraud. In an interview with PYMNTS, Gerhard Oosthuizen, CTO of South African FinTech Entersekt, said a future with fewer passwords and more consumer involvement in protecting their own information is the key to greater security.

As credit unions compete with digital upstarts and try to keep as much of their customer relationships intact, Todd Clark, president and CEO of CO-OP Financial Services told Karen Webster in a podcsat the successful digital path forward is probably not what you think.

Afterpay Global Head of SMB Melinda Roylett talks about how BNPL benefits small businesses during the pandemic by driving more traffic. It’s playing a key role in their resilience strategies, she claims.

In an interview with Karen Webster, Larry Diamond, founder and CEO of buy now, pay later provider Zip said what sets his company apart from others is the fact that they have a presence in 12 countries, allowing merchants to reach multiple markets with a single integration.

Whether it’s innovations in familiar tools like commercial cards, or the emergence of more novel technologies like blockchain, payment service providers should be viewed as strategic partners to drive B2B payments modernization, Worldpay Director of Product Management Andrew Wind tells PYMNTS.

Despite many FIs urgent need to modernize their systems, slow and steady fixes are often the least disruptive path to take. CheckAlt’s Director of Customer Experience Margie Huntley told PYMNTS in a recent conversation about the importance of finding a balance when transitioning between old and new.