Qore Conversations

In this compelling episode of Qore Conversations, Todd Smith, CEO and Founder of QoreAI, delivers a reality check for automotive dealerships struggling with ineffective data practices and underutilized technology. With deep insights drawn from decades in retail and automotive innovation, Todd unpacks how many dealers are unintentionally scaling mediocrity — and how reclaiming control through better data and purpose-built AI can reverse the trend.

The conversation begins with a critical look at data hygiene. Todd explains that while many dealers believe their databases are clean, the reality is far from it. From outdated ownership records to invalid email addresses and high rates of customer data decay, most dealership systems are working with flawed information. This leads to wasted marketing spend, missed revenue opportunities, and operational inefficiencies — all of which can be avoided with a commitment to maintaining clean, accurate, and verifiable data.

A key theme of the episode is that AI is not SaaS. Todd cautions against viewing artificial intelligence like traditional software — something you can wait to adopt until the next version or feature set arrives. Instead, AI represents a fundamentally different paradigm: one that begins in a stage of infancy and evolves by continuously learning from your dealership’s unique data. Dealers who act now can develop mature, intelligent systems that compound results over time, while those who delay will be stuck trying to catch up with more advanced competitors.

Todd also shares practical, high-impact use cases from QoreAI’s platform:

• Identifying lapsed service customers with high-value vehicles for targeted outreach
  
  
• Isolating customers with high purchase propensity who are scheduled for service visits
  
  
• Leveraging data from millions of repair orders to accurately predict reconditioning costs
  
  
• Automating and optimizing campaigns based on clean, segmented customer data
  
  

The episode underscores a major opportunity for forward-thinking dealers: leveraging AI and data not just to modernize operations, but to create tangible, sustainable advantages in acquisition, retention, and profitability.

For dealership leaders ready to move past outdated methods and into a smarter future, this conversation is both a blueprint and a wake-up call.

Learn More:

The Intelligent Dealership by Todd Smith
https://book.qoreai.com

QoreAI
https://qoreai.com

Follow Us:

www.LinkedIn.com/in/toddlearsmith/

www.LinkedIn.com/company/qoreai/

www.Facebook.com/Qoreai

www.x.com/qoreai

Podcast Directed and Produced by: www.hiredgunsagency.com

In this episode, Todd Smith, CEO of QoreAI, unpacks one of the most urgent topics facing automotive retailers today: data ownership. As AI rapidly reshapes the competitive landscape, Todd outlines why dealers can no longer afford to rely on middleware and third-party systems to access and manage their own data.

He breaks down the limitations of current vendor-controlled environments, where critical customer and operational data is fragmented across disparate systems—and where dealers are paying to access insights that should inherently belong to them. The conversation dives into why middleware, including common platforms like CDPs, is quickly becoming obsolete in a world where speed, precision, and control are non-negotiable.

Todd explains how data fragmentation leads to operational inefficiencies, decision-making delays, and a lack of visibility that directly impacts dealership profitability. More importantly, he highlights how clean, structured, and centralized proprietary data unlocks the real value of AI—enabling faster insights, smarter marketing, better resource allocation, and ultimately, a more competitive and agile dealership.

The episode also explores the hard truths about dealer tech stacks today: most organizations have redundant systems, inaccurate data, and limited ability to extract intelligence from their own operations. Todd shares the foundational steps every dealership must take to shift from data renters to data owners—starting with mapping data infrastructure, auditing current systems, and implementing a unified architecture that positions the dealership to fully leverage AI.

With margins tightening and customer expectations increasing, the pressure to operate efficiently and intelligently has never been greater. This episode is a strategic guide for any dealership leader ready to take control of their data, unlock real organizational intelligence, and build the competitive foundation required for the future of automotive retail. 

Learn More:

The Intelligent Dealership by Todd Smith
https://book.qoreai.com

QoreAI
https://qoreai.com

Follow Us:

www.LinkedIn.com/in/toddlearsmith/

www.LinkedIn.com/company/qoreai/

www.Facebook.com/Qoreai

www.x.com/qoreai

Podcast Directed and Produced by: www.hiredgunsagency.com

Artificial Intelligence is no longer a concept to prepare for — it’s here, and it’s actively transforming every layer of automotive retail. In this episode, Todd Smith, CEO of QoreAI, breaks down how AI is rapidly replacing traditional SaaS systems by automating entire workflows that used to require human oversight.

From outdated CRMs to fragmented marketing tools, the legacy tech stack inside dealerships is being rendered obsolete by intelligent agents that can interpret data, make decisions, and execute tasks in real time. Todd explains how most dealers are still in the early stages of AI adoption — stuck at level zero — while the technology has already moved into stages where agents handle lead responses, prioritize workflows, and eliminate inefficiencies with precision.

He outlines why marketing and lead management are the first areas being disrupted, how AI can outperform BDCs with 24/7 consistency, and why clean, structured data is the foundational asset for any dealership aiming to stay competitive. He also speaks directly to vendors, urging them to confront the hard truth: adapt quickly, or risk becoming irrelevant.

Key Highlights: 

• Why traditional SaaS tools in automotive are being hollowed out by AI
• The role of AI agents in replacing repetitive dealership workflows
• How lead response and BDC processes are the first to be disrupted
• Why most dealerships are still at “level zero” in AI adoption
• The crucial importance of clean, structured, and owned data
• How AI enables real-time decision-making without dashboards or reports
• The financial advantage of AI agents vs. high-turnover human roles
• Why marketing tools are the first SaaS category being overtaken by AI
• What vendors must do to survive in this rapidly evolving landscape
• Why dealerships must stop evaluating AI like traditional software
• How to begin building an AI-first operation today — and why timing matters
• What dealers can do now to prepare their infrastructure for the next 24 months

This is not just a tech upgrade — it’s a complete re-architecture of how automotive retail operates. Whether you're a dealer or a vendor, this episode delivers essential insights on what’s next, what’s working, and what needs to change immediately.

Learn More:

The Intelligent Dealership by Todd Smith
https://book.qoreai.com

QoreAI
https://qoreai.com

Follow Us:

www.LinkedIn.com/in/toddlearsmith/

www.LinkedIn.com/company/qoreai/

www.Facebook.com/Qoreai

www.x.com/qoreai

Podcast Directed and Produced by: www.hiredgunsagency.com

In this episode of Qore Conversations, Todd Smith, CEO of QoreAI, explains how dealerships can shift from relying on fragmented, outdated data to using AI-driven insights that fuel smarter, more profitable decisions. Many dealerships are surrounded by data from CRMs, DMS platforms, web analytics, and service records—but few are effectively turning that information into meaningful action. This episode breaks down how AI can help dealerships move beyond guesswork, streamline operations, and unlock the full potential of their data to drive better outcomes and maximize profits.

Despite having more data than ever before, most dealerships are still stuck making decisions based on gut instinct and incomplete information. The problem isn’t a lack of data—it’s that the data is scattered across multiple systems, leaving dealers without a clear, unified picture of their operations. Todd explains how dealerships can break free from this cycle and use AI-powered tools to move from reactive, backward-looking strategies to predictive and prescriptive decision-making.

This episode offers practical, actionable insights designed to help dealerships stop wasting resources and start making informed, data-driven choices that boost efficiency and profitability.

Key Highlights:

• The Data Dilemma: Why fragmented and biased data keeps dealerships stuck in ineffective decision-making cycles—and how to break free from outdated systems.
• Predictive and Prescriptive Analytics: How forward-looking insights can help dealerships anticipate challenges, optimize performance, and drive future success.
• AI in Action: Real-world strategies for reducing marketing waste, enhancing customer experiences, and improving inventory management through AI-powered insights.
• Real-World Examples: Practical use cases showing how AI can help dealerships identify high-value service customers, score leads more accurately, and fine-tune marketing efforts for a better return on investment.
• Taking Control of Your Data: Why owning and organizing dealership data is essential for unlocking the full potential of AI—and how relying on vendors can keep dealerships stuck in old patterns.

Throughout the episode, Todd emphasizes that AI isn’t here to replace people—it’s here to empower dealerships to make better, faster decisions that drive long-term success. The dealers who embrace AI and take control of their data will lead the way in this new era of automotive retail.

This is more than a conversation about technology—it’s a guide to transforming your dealership’s future. If you’re ready to stop relying on guesswork and start making your data work for you, this episode is a must-listen. The data revolution is already underway. The only question is: Will you lead the charge?

Listen to the full episode now and start transforming your dealership’s data strategy today.

Learn More:

The Intelligent Dealership by Todd Smith
https://book.qoreai.com

QoreAI
https://qoreai.com

Follow Us:

www.LinkedIn.com/in/toddlearsmith/

www.LinkedIn.com/company/qoreai/

www.Facebook.com/Qoreai

www.x.com/qoreai

Podcast Directed and Produced by: www.hiredgunsagency.com

Discover how your dealership’s data holds the key to unlocking smarter sales, marketing, and customer retention strategies in this episode of Qore Conversations. Todd Smith, CEO & Founder of QoreAI, who is a leading expert in AI and data optimization, shares how dealerships can make better use of their CRM, DMS, and digital exhaust data to drive real results. He breaks down the costly consequences of disconnected data, from wasted marketing dollars to missed opportunities—like when multiple locations within the same dealer group send redundant messages to the same customer.

This conversation goes beyond the buzzwords, diving into the real-world challenges of data mismanagement and the game-changing solutions AI can provide. Discover how predictive analytics can identify high-value customers, automate personalized outreach, and ensure that marketing efforts actually drive revenue instead of getting lost in the noise. Todd reveals why many dealers are unknowingly operating at a disadvantage due to vendor-controlled data and what steps they must take to reclaim ownership of their most valuable asset—their customer information.

We also explore the power of AI-driven insights, from detecting service decline trends before a major weather event to leveraging modular infrastructure for seamless data organization. With Todd’s expert guidance, we break down how dealerships can move beyond outdated marketing tactics and embrace a future where AI makes every interaction more strategic and effective. If you’re ready to tap into the full value of your dealership’s data and outpace the competition, this episode is a must-listen.

Learn More:

The Intelligent Dealership by Todd Smith
https://book.qoreai.com

QoreAI
https://qoreai.com

Follow Us:

www.LinkedIn.com/in/toddlearsmith/

www.LinkedIn.com/company/qoreai/

www.Facebook.com/Qoreai

www.x.com/qoreai

Podcast Directed and Produced by: www.hiredgunsagency.com

What happens when data and AI combine forces? Like chocolate and vanilla, they're good on their own but magical together. Join us as we promise to unravel the secrets of how data quality and AI can propel dealerships into a future of proactive decision-making and streamlined operations, setting the stage for groundbreaking changes over the next 18 to 24 months.

We tackle the intricacies of data curation, exposing potential pitfalls like biases and inaccuracies that can mislead businesses and inflate customer figures. Imagine marketing to customers who no longer exist—that's a reality when data hygiene is neglected. By maintaining an evergreen state of data, dealerships can leverage AI for cleaner insights and smarter strategies. Through real-world examples, we explore how centralized and protected data platforms are key to unlocking AI's full potential, allowing dealerships to make informed decisions and stay ahead of the competition.

Marketing strategies also take center stage as we explore a shift from outdated mass marketing to more precise, data-driven approaches. Discover how embracing AI can help dealerships understand customer buying cycles, focusing efforts on engaging the right customers at the right time. This calculated shift reduces wasteful spending and enhances customer engagement. By continuously updating customer profiles and adapting to the digital landscape, dealerships can maximize their data for a competitive edge in the market. 

Get ready to see data and AI in a whole new light, and learn how harnessing the power of data can revolutionize the automotive industry, transforming dealerships into lean, mean, customer-focused machines.

Learn More:

The Intelligent Dealership by Todd Smith
https://book.qoreai.com

QoreAI
https://qoreai.com

Follow Us:

www.LinkedIn.com/in/toddlearsmith/

www.LinkedIn.com/company/qoreai/

www.Facebook.com/Qoreai

www.x.com/qoreai

Podcast Directed and Produced by: www.hiredgunsagency.com

Could the future of automotive dealerships hinge more on data than on the vehicles themselves? Join us for a riveting conversation with Todd Smith, the visionary Founder and CEO of QoreAI, as we explore this bold proposition. 

Todd brings his wealth of experience to the table, unpacking the transformative power of data and AI in the automotive industry. From outdated CRM systems to sophisticated AI-driven data strategies, Todd provides an enlightening perspective on how dealerships can unlock the full potential of their data.

Our discussion navigates the complex landscape of data lakes and Customer Data Platforms (CDPs), questioning their real value for dealerships. Todd candidly shares the often-overlooked pitfalls of adopting these trendy approaches without sufficient expertise, and the potential for AI to turn the tide by providing actionable insights instead of just collecting dust. We dive into the challenges and solutions for seamless data integration, offering practical advice on avoiding unnecessary vendor fees and enhancing data reliability.

Todd’s entrepreneurial journey, marked by both resistance and breakthroughs, provides a compelling narrative of innovation and adaptation. He emphasizes the crucial need for dealerships to embrace AI to stay competitive in a rapidly evolving market. As we wrap up, Todd shares a powerful message on the importance of data-driven strategies and the urgency for dealerships to transform their operations. Don’t miss this episode packed with valuable insights and practical strategies for modern dealerships looking to thrive in the digital age.

Learn More:

The Intelligent Dealership by Todd Smith
https://book.qoreai.com

QoreAI
https://qoreai.com

Follow Us:

www.LinkedIn.com/in/toddlearsmith/

www.LinkedIn.com/company/qoreai/

www.Facebook.com/Qoreai

www.x.com/qoreai

Podcast Directed and Produced by: www.hiredgunsagency.com

Unlock the secrets to safeguarding your dealership and enhancing your sales strategy with the latest episode of Qore Conversations. Join us as we sit down with Todd Smith, Founder and CEO of QoreAI, and Brian Epro, Alliance Manager at Equifax, to explore the cutting-edge innovations in identity verification and data analytics. With automotive fraud soaring towards an alarming $8 billion, discover how QoreAI's pioneering dealership operating system, bolstered by Equifax's data expertise, is setting new standards in security and personalization.

Imagine leveraging the power of advanced data analytics and AI to not only prioritize leads but to genuinely understand your customers' buying journeys. Todd and Brian share their insights on how you can gain a competitive edge by analyzing consumer behavior and using economic cohorts to predict customer preferences. This episode is packed with actionable strategies for optimizing your marketing efforts, reducing costs, and creating unforgettable customer experiences tailored to individual needs.

In a rapidly evolving industry, staying ahead means embracing a data-driven approach. Learn practical advice for integrating real-time data into your operations, from optimizing inventory management to personalizing vehicle recommendations. Todd and Brian also tackle the challenges dealerships face in this transition, offering tips to streamline processes and customize tech solutions to fit unique business requirements. Tune in for an enlightening discussion on the future of automotive sales and the indispensable role of data in driving success.

Learn More:

The Intelligent Dealership by Todd Smith
https://book.qoreai.com

QoreAI
https://qoreai.com

Follow Us:

www.LinkedIn.com/in/toddlearsmith/

www.LinkedIn.com/company/qoreai/

www.Facebook.com/Qoreai

www.x.com/qoreai

Podcast Directed and Produced by: www.hiredgunsagency.com

What if you could transform your dealership operations with a single, unified system? Join us as we sit down with Todd Smith, Founder and CEO of QoreAI, and Maarten Sundman, QoreAI’s CTO, to discuss their groundbreaking vision for a Dealership Operating System (OS). This episode uncovers the chaos and inefficiencies dealerships face with over 27 disparate software products and illustrates how a unified OS can streamline workflows, enhance data consistency, and bolster security measures.

Imagine reducing redundant information requests and enabling seamless collaboration between sales and used car managers. Todd and Maarten share compelling examples of how integrated workflows can elevate customer experience and trust, leading to higher lead quality and profitability. Learn how advanced tools like video calls can refine appraisal accuracy and how simplifying data entry can significantly cut down errors and transaction times.

Security is paramount, and this episode dives deep into the latest measures to protect Personal Identifiable Information (PII). Discover QoreAI’s innovative strategies like self-onboarding for consumers, zero trust security models, and robust permission-based access controls. We also highlight the importance of minimizing insider threats and adopting a least-access stance to ensure your dealership remains both efficient and secure. 

Don’t miss this opportunity to gain essential insights into future-proofing your dealership operations.

Learn More:

The Intelligent Dealership by Todd Smith
https://book.qoreai.com

QoreAI
https://qoreai.com

Follow Us:

www.LinkedIn.com/in/toddlearsmith/

www.LinkedIn.com/company/qoreai/

www.Facebook.com/Qoreai

www.x.com/qoreai

Podcast Directed and Produced by: www.hiredgunsagency.com

Learn about the importance of safeguarding your automotive dealership against the
pervasive threat of identity fraud! Join Todd Smith, Founder and CEO of QoreAI, a
leading force in the realm of AI-powered fraud prevention, on the brand new
podcast, Qore Conversations. Todd takes us on a journey through the fragmented
technology landscape of car dealerships, revealing how a seamless operating
system can revolutionize dealership operations. Learn why traditional ID scanners fall
short in the face of sophisticated fraud tactics and understand the importance of a
multi-layered security approach, especially in the wake of the alarming rise in
identity theft since COVID-19.

Explore the cunning strategies behind synthetic identity fraud and the ways
fraudsters accumulate personal information over time. Todd sheds light on the
critical balance dealerships must strike between robust fraud protection and a
smooth customer experience. Discover how AI technology can outshine human
oversight by detecting abnormal behaviors that often go unnoticed. We also delve
into the internal risks dealerships face and the necessity of preventing employees
from accessing sensitive customer information, all while implementing consumer-
centric and technologically advanced solutions.

Finally, Todd shares his insights into the evolving complexities of identity fraud in the
context of DMV processes and the growing threat of remote transactions and voice
cloning. He explains how automating customer onboarding can enhance efficiency,
improve data accuracy, and ensure compliance with regulatory requirements. By
capturing customer information directly into the CRM, dealerships can boost
retargeting efforts while securing data in line with FTC and CCPA guidelines.
Don't miss this essential conversation that equips you with the knowledge to protect
your dealership and provide a secure, seamless experience for your customers.

Learn More:

The Intelligent Dealership by Todd Smith
https://book.qoreai.com

QoreAI
https://qoreai.com

Follow Us:

www.LinkedIn.com/in/toddlearsmith/

www.LinkedIn.com/company/qoreai/

www.Facebook.com/Qoreai

www.x.com/qoreai

Podcast Directed and Produced by: www.hiredgunsagency.com