In this podcast, Paul Elmslie (Founder & CEO, HealthCert Education and National Skin Cancer Centres) speaks with Narelle Davidson (Area Manager at National Skin Cancer Centres) about how to elevate the quality improvement strategies in your general practice to improve patient outcomes and deliver the best possible medical care.

In the podcast, Narelle and Paul discuss software, services and training to improve the quality of your GP practice and services to ensure patients’ needs are met and their expectations are exceeded.

“I think there’s been a general consensus within general practice that quality improvement activities are simply an admin task, simply a a tick box that we use to ensure that the clinic can be accredited and ensuring all of the paperwork in the clinic is up,” says Narelle.

“I think what’s important to note is that that’s not exactly the case. Quality improvement activities can mean anything within a practice. It can mean bettering the care level that we give to our patients, bettering the processes so that we’re able to deliver better care to a patient.

“We need to be looking at what that means for a general practitioner in treating their patients, making sure that what they’re doing within their own practice as an independent practitioner is quality improvement.

“Quality improvement is every aspect of the business, not just the admin side.”

Narelle has 26 years’ experience in general practice business and practice management and currently manages a dozen skin cancer clinic across Australia.